Head of Customer Service (Remote)

Reports to: Regional Director of Operations

TouchPoint, Support Services, provides customer focused support services. As specialists, we perform services including healthcare housekeeping, management in laundry processing, patient transportation, and food service. TouchPoint is a compilation of the most committed and talented individuals working in the industry today. Our dedication to quality, exceptional customer service, and unequivocal results allow us to provide the best outcomes to our clients.
The Director of Patient Services provides strategic and operational support for patient dining programs across assigned healthcare locations. This role focuses on improving processes, enhancing the patient experience, ensuring compliance with dietary and regulatory standards, and supporting the development of patient services teams. The Director partners with site leadership to drive operational excellence, standardize best practices, and strengthen patient-centered care.

Partner with Directors, Leaders and Patient Services Managers to improve patient dining operations, service consistency, and regulatory compliance
Support the implementation and optimization of patient services programs, including bedside ordering initiatives
Coach, train, and develop Patient Services Managers, supervisors, and frontline associates
Promote best practices in patient experience, food safety, dietary compliance, and operational performance
Serve as a resource for regulatory readiness, survey preparation, and healthcare foodservice standards
Monitor team performance, productivity, and documentation to ensure quality outcomes
Conduct patient rounding and support efforts to improve patient satisfaction
Support special projects and other duties as assigned

5+ years of food and nutrition, patient dining, or healthcare support services experience

• Leadership, training, coaching, or operational support experience
• Bachelor's degree in Nutrition, Dietetics, Hospitality Management, Healthcare Administration, or a related field preferred
• Knowledge of healthcare foodservice operations, patient satisfaction, food safety, sanitation, and cost controls
• Strong communication, organizational, and relationship-building skills
• Experience with budgeting, financial management, and performance analysis
• Proficiency with Microsoft Office and other business systems

TouchPoint is a member of Compass Group USA

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
Certain positions may require Florida Level 2 background screening. Medical
Dental
Life Insurance/ AD
Disability Insurance
Retirement Plan
Holiday Time Off (varies by site/state)
Personal Leave
Employee Assistance Program
Flexible Spending Accounts (FSAs)
Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

Applications are accepted on an ongoing basis.