Head of Total Rewards - remote

Benefits Coordinator
Jacuzzi Group is a leading global manufacturer of hot tubs, swim spas, baths, showers, saunas, and pool equipment. More than four thousand global employees work across our portfolio of brands, including Jacuzzi, Sundance Spas, Hydropool Swim Spas and Hot Tubs, DreamMaker, and more.
With manufacturing and warehouse operations in the United States, Canada, Mexico, Italy, the United Kingdom, France, Brazil, Chile, and Australia, we have more than 65 years of experience delivering innovative wellness products to our consumers across our many brands.
Jacuzzi Group is seeking a Benefits Coordinator to provide hands-on administration and frontline employee support for the company's health, welfare, and retirement benefit programs. This role is primarily responsible for day-to-day benefits operations, employee inquiries, enrollments, billing accuracy, and wellness program activities. The ideal candidate is highly detail-oriented, customer-service driven, and comfortable managing recurring operational processes such as monthly carrier reconciliations, new hire enrollments, and employee issue resolution. This role requires discretion, strong follow-through, and confidence working directly with employees, vendors, and payroll partners.
The Benefits Coordinator role at Jacuzzi Group is fully remote, but must be located in and willing to work EST hours.
Serve as the primary contact for employee benefits inquiries, providing prompt and compassionate support. Manage daily operations of health and welfare benefits, including medical, dental, vision, life, disability, HSA/FSA, and optional plans.
Administer new hire benefit enrollments, life event changes, terminations, and status updates in HRIS/benefits platforms.
Maintain benefits documentation and HRIS/benefit platforms content to improve employee self-service.
Assist with employee retirement education by supporting communications, plan materials, and enrollment initiatives.
Ensure enrollment accuracy across HRIS, benefits platforms, payroll, and carrier systems.
Assist with routine 401(k)-related reporting and data reconciliation as needed.
Partner with carriers, brokers, TPAs, and benefits platform providers to resolve employee issues and operational errors.
Resolve complex cases effectively and assist with vendor data feeds, eligibility files, and platform maintenance.
Collaborate with HR Managers to manage leave of absence and disability benefits, ensuring timely collection of employee benefit premiums during unpaid or partially paid leave.
Track leave and disability cases as they relate to benefits eligibility, enrollment timelines, alignment with COBRA and coverage continuity.
Oversee wellness program participation metrics, track outcomes and trends, and manage wellness communications, calendars, and resources for employees.
Participate in the Wellness Committee by providing insights and assisting with program implementation and success.
Support compliance requirements related to COBRA, ACA, ERISA, HIPAA, Section 125, and retirement plans.