Head of Operations Management (m/w/d)

Director of Operations

DIRECTOR OF OPERATIONS

The Director of Operations is responsible for overseeing the organization's governance functions, event management and administrative support. This role ensures the smooth operation of critical organization activities, including board governance, and events. The Director of Operations collaborates with various departments and provides key support to the CEO, COS and leadership.
Liaison to: Supports Board of Directors, Executive Committee, Local Board Presidents, and Local Board Presidents-Elect.

Assist the Chief of Staff in managing the Organization's governance functions with the Board of Directors, Executive Committee, and other governance-related committees.
Prepare agendas, meeting materials, scripts/talking points, and minutes.
Coordinate and oversee electronic voting processes for Board of Directors and membership meetings, including votes on organization's budgets and proposed amendments to governing documents.
Manage the committee appointment process.

Event Management
Provide event management for two major yearly meetings and other events or training courses requiring registration.
Develop and manage the event budget, including registration fees, speaker fees, venue costs, and other expenses.
Oversee venue selection, contract negotiations, and ensure all logistical aspects are covered (e.g., Create and execute an event plan, including speaker lineup and schedule of events.
Coordinate with marketing to build registration pages and event website
Oversee sponsorships, working with corporate sponsors and local boards.
Provide on-site support with venue, speakers, and sponsors, etc.

Serve as a knowledgeable point of contact for members and potential members regarding organization's services and benefits.
Serve as the organization's contact for member services, including: insurance, purchasing, forms and web access portal.
Administrative Support and Miscellaneous
Provide proofreading and editorial support to the CEO and other departments for both print and electronic materials.
Maintain an inventory of all fixed assets of the organization, including physical assets, IT, and software resources.
Perform timely workstation hardware and software upgrades as required.
Serve as the staff liaison for the contracted IT support vendor, submitting trouble tickets and providing direction for resolving equipment and software issues.

Support the administrative operations of the organization.
Qualifications: The ideal candidate for this position will possess many, if not all, of the following professional qualifications, competencies, and personal qualities:
A Bachelor's Degree or equivalent experience. Specialization in human resources, business, marketing, or management is preferred.
Strong creative and organizational skills, ability to digest and synthesize information.
Excellent written and verbal communication skills required, as well as proficiency with Microsoft Office products.