HR Recruiting Generalist - REMOTE

The Human Resources Advisor (HRA) provides a broad range of employee relations guidance, working as part of a proactive, consultative and responsive Human Resources (HR) team. This position will deliver expert, balanced, business and team member-focused HR solutions and recommendations on a variety of employee relations topics, to include team member relations, retention, performance management and HR policies. This position collaborates with their managers to ensure HR initiatives are directly aligned with the business goals and opportunities. HRAs are expected to make contributions that positively impact our company results by analyzing data to identify key people trends that influence our People-Service-Profit (PSP) Philosophy.

EMPLOYEE RELATIONS

Determines the appropriate course of action and next steps to team member inquiries, informal and formal complaints and third party action.

Facilitates communication among team members and/or management by providing guidance and consultation regarding problem-solving, dispute resolution, policy and procedural clarification, regulatory compliance, litigation avoidance and strives to resolve internal conflict through appropriate conflict management and mediation techniques.

Performs thorough investigations by gathering and analyzing data, conducting interviews and performing activities to capture all facts related to assigned complaint, charges or identified issues; including document management, team member and management interaction and consultation, timely and responsive date management and balancing the needs of the team member and the business in the job-related accommodation.

Advise and educate managers on proper use of performance management and the performance counseling process; with an emphasis on consistency, situational leadership, process management, effective communication and coaching with team members and effective decision‑making.

Analyze critical HR metrics and data, in conjunction with business performance data, to identify areas which may be impacting the business. Collaborate with the business leader to conduct root‑cause analysis for improvement, build and implement solutions, and evaluate results.

Partner with managers to educate and advise on Human Resources policies and processes with an emphasis on consistent application and alignment with business and organizational goals. Support company and local retention initiatives based on analysis of HR‑related metrics and impact to the business. Build and maintain relationships, via the ability to earn trust, build credibility, and demonstrate a high level of personal integrity, ethics and confidentiality.

SUPPORT HUMAN RESOURCES INITIATIVES

Promote and manage implementation/completion of corporate‑driven HR programs and initiatives.

Appreciate and advocate for diversity in the workplace and treat everyone in accordance to our People‑Service‑Profit culture.

Conduct presentations and facilitate training on HR‑related topics.

Participate in special projects as assigned.

Bachelor’s Degree or equivalent experience.

5+ years’ experience in Human Resources with advisor level responsibility.

Advanced computer skills, including experience with Microsoft programs (Word, Excel, PowerPoint, and Outlook) and other HR business systems.

HR certification, education and development preferred.

Expertise in HR employee relations functions including but not limited to: employment law, investigation management, policy consultation, change management, retention, and performance management.

Ability to support a multi‑state, multi‑departmental, remote workforce.

For new hires, must meet all FedEx Office employment qualifications in force at time of hiring.

For current FedEx Office team members, must meet hiring criteria for the position and transfer requirements as outlined in the Team Member Handbook.

Ability to travel as required in order to meet with customers, vendors, other team members, and/or other business necessities.

Ability, on a consistent basis, to read and interpret documents and instructions from customers, vendors, and other team members.

Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members.

Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; Applies Quality concepts presented at training during daily activities.

Supports FedEx Office Quality initiatives.

FedEx Office is an Equal Opportunity Employer including Vets/Disability.

FedEx Office will provide reasonable accommodations to qualified individuals with disabilities, including throughout the application and hiring process, if requested. Applicants who require reasonable accommodations in the application or hiring process should email View email address on click.appcast.io Office will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the San Francisco Fair Chance Ordinance, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, and the New York City Fair Chance Act. The existence of a criminal record is not an automatic or absolute bar to employment and a candidate’s criminal record will be considered individually based on factors such as the relationship between the job sought and the criminal offense, the timing of the offense, the nature of the offense, and any other relevant information. If you are applying in Philadelphia, PA, you can click here to learn about Philadelphia’s fair chance hiring law.