IT SysAdmin

Position Summary: The Systems Administrator supports the daily operation, maintenance, and security of the technology infrastructure. Reporting to the Director, IT Operations, this position administers servers, networks, endpoints, and core systems; resolves escalated technical issues; and carries out routine security monitoring, patching, and access-control tasks. The role collaborates with the helpdesk team and managed infrastructure vendor, escalating complex issues and security decisions to the Director, IT Operations.

Essential Duties and Responsibilities:
Systems Administration
Maintain and troubleshoot servers, network infrastructure, endpoints, and core systems across company and partner agency locations under established procedures.
Travel to partner agency locations as required to support projects, troubleshoot, and resolve issues on site.
Perform and verify routine backups, monitor system health, and assist with disaster recovery testing and preparation.
Provide Tier 2 technical support and assist with more complex Tier 3 issues in coordination with the Director, IT Operations and managed infrastructure vendor.
Maintain accurate system configurations, inventory records, and standard operating procedures.
Security Operations
Perform routine security monitoring, system patching, and user access administration according to established policies and procedures.
Identify and report potential security issues, follow incident response procedures, and escalate incidents promptly to the Director, IT Operations.
Work with the Director, IT Operations and organization’s managed infrastructure vendor to troubleshoot complex infrastructure or security issues and implement approved improvements.
Team Support
Collaborate with Helpdesk Analysts to resolve escalated issues and share technical knowledge and documentation.
Assist the Director, IT Operations with infrastructure upgrades, system improvements, and other assigned IT projects.

Qualifications and Success Factors:
Required
At least 3 years of experience in systems administration, network support, or a similar IT infrastructure role, including hands-on experience with Windows Server and cloud systems.
Working knowledge of network infrastructure, troubleshooting, and system administration.
Understanding of networking fundamentals, including TCP/IP, DNS, DHCP, and network troubleshooting.
Experience performing routine system patching, access administration, backups, and basic security monitoring.
Ability to follow established security and compliance procedures and escalate issues appropriately.
Ability to prioritize support tickets, maintenance tasks, and assigned projects.
Strong documentation and communication skills.
Valid driver's license, reliable transportation, and ability to travel to partner agency locations as required. Business mileage is reimbursed, excluding the normal commute to the office.
Must be able to pass a Level 2 background check.

Preferred
Experience with Fortinet security hardware.
CompTIA Network+ or Security+ certification.
Microsoft Azure Fundamentals (AZ-900) certification.
Experience in a nonprofit or multi-site organization.

Work Environment:
Our organization is committed to creating a workplace where employees feel supported, valued, and connected. Our office is secured during business hours with dedicated safety personnel to help ensure a safe and supportive workplace.

Employees also benefit from a wide range of professional development opportunities, including in-house courses, conference participation, professional certifications, and involvement in fellowships and leadership cohorts.

Our employees enjoy a comprehensive benefits package designed to support health, financial security, and work-life balance, including:

Health & Wellness Benefits • Comprehensive health coverage including medical, dental, and vision plans • Disability and life insurance coverage • A dedicated employee wellness program focused on overall well-being
Time Off & Work-Life Balance • Generous paid time off • U.S. holidays
Financial Benefits • 401(k) retirement plan with employer contribution • Pre-tax benefits including Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)

Pay Rate:
We benchmark our salary ranges for new hires in relation to the role, level, and role location; however, we consider a multitude of factors, to include relevant experience, skills, and education/training, to determine compensation within the identified range.

Equal Opportunity Employer.
The duties and responsibilities described are not a comprehensive list and additional tasks may be assigned to the employee from time to time at our organization's discretion. Employment is at-will, and this job description is not an employment contract. Nothing herein shall be deemed to create in any way whatsoever an employment contract.