Front Desk Receptionist/Call Center - Part-time

Front Desk Representative - Tower Suites/VIP

Part-time

FLSA Status: Non-Exempt

Division: 22700 - HOTEL

Career Areas: Hotel - Call Center / Front Desk / Concierge / VIP / Villa Services

Status: Steady Extra

Responsible for processing guest arrivals, departures, phone calls, revising in-house reservations, cashiering functions, and assists with additional special guest service requests while adhering to Forbes 5-Star/AAA 5-Diamond Service Standards and Wynn|Encore Las Vegas Core Values and all policies and procedures. Act as a hotel ambassador for guests and inter-departmental requests and inquiries.

Job Responsibilities:

Extensive knowledge of Property Management System

Extensive knowledge of Wynn|Encore Las Vegas room types and amenities

Comprehensive knowledge of Wynn|Encore Las Vegas property offerings, locations, amenities and services provided

Executes room rate corrections/revisions, food and beverage credit application, Casino revisions, and rebate adjustments to guest accounts

Acts as a liaison between guests and all other Property Departments

Resolves billing issues/disputes for past and future reservations and settlement of in-house guest accounts

Responsible for maintaining a working knowledge all current promotions and rate codes

Ensure all guests interactions are in accordance to Forbes 5-Star/AAA 5-Diamond standards, in order to maintain the integrity of the Wynn|Encore Las Vegas ambiance while promoting hotel facilities and services

Handle all financial transactions carefully to ensure cash bank is accurately balanced at the end of each shift

Resolve guest issues within limits of authority and empowerment

Maintains the cleanliness and supply levels of Front Desk

Accurately completing checklists and reports associated with specific shifts

Possess the appropriate knowledge and skill level to act a Front Desk Representative in the Resorts, VIP Services, Satellite, Front Desk Call Center, or in the capacity of a Lobby Ambassador, or Back Office Support during peak periods

Provide personal curbside meet and greet, escort to the respective guest room, and in room check-in

Ability to assist guests with reserving transportation, restaurant and show reservations, and any other additional requests

Provide each guest with a welcome refreshment/amenity and an escort to the respective guest room

Job Requirements:

High school diploma or equivalent

Minimum (2) years customer service or (1) year Front Desk experience in a luxury resort

Money handling, basic level math, accounting responsibilitiesli

Must be at least (21) years of age

Requires excellent communications and telephone etiquette skills

Second language preferred but not required

Knowledge of Opera PMS preferred but not required

Wynn Resorts is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Wynn Resorts does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws confidential according to EEO guidelines.

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