Front Desk Representative

Benefits:

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Benefits/Perks

Competitive salary

Flexible Schedule

Great work-life balance

Paid time off

Ongoing training

Employee Discount

Job Summary

We are seeking an experienced Front Desk Representative to join our busy ophthalmology practice. The ideal candidate must have experience verifying insurance benefits, collecting copays and balances, scheduling appointments, and providing excellent customer service in a fast-paced medical environment. This position requires strong multitasking skills, attention to detail, and the ability to work efficiently while maintaining a positive and professional attitude.

Responsibilities

Greet patients and provide exceptional customer service

Check patients in and out efficiently

Verify insurance eligibility and benefits

Collect copays, deductibles, coinsurance, and outstanding balances

Schedule and confirm appointments

Answer high-volume phone calls and assist patients with questions

Enter and update patient demographics and insurance information

Scan and upload insurance cards, referrals, and medical records

Coordinate with providers and staff to ensure smooth patient flow

Maintain accuracy while working in a fast-paced environment

Qualifications

Two or more years of experience as a receptionist or similar role is preferred

Excellent communication skills with a commitment to customer service

Strong work ethic and positive attitude

Familiar with computers and scheduling software

Excellent multi-tasking skills