Customer Service Officers

Winrock Automotive Group is a family-owned business dedicated to our employees’ success and growth. Medical, Dental and Life Insurance

• Short term and long-term disability
• Closed on Sundays!

To ensure excellent customer service, by providing accurate and effective advice to every customer. Service advisors are known as the liaison between the customer and service technicians.

• Schedule service appointments. Obtain customer and vehicle data prior to arrive when possible
• Greet customers in a timely, friendly manner, and obtain vehicle information
• Write up customer’s vehicle issues accurately and clearly on repair order
• Test drive the vehicle with customer as needed to confirm the problem or refers to test technician
• Refer to service history, inspect vehicle, and recommend additional needed service
• Advise customers on the care of their cars and value of maintaining their vehicles in accordance with manufacturers’ specifications
• Provide a complete and accurate written cost estimate for labor and parts
• Obtain customer’s signature on repair order; provide customer with a copy
• Establish customer’s method of payment. Contact customers regarding any changes in the estimate of promised time, explain cost and time requirements in detail, and get proper authorization before any additional repairs are performed
• Review repair orders to ensure that work is completed, and additional work and authorization is noted. Keep service department forms, menus, and pricing guides up to date
• Explain completed work and all charges to customers
• Implement a quality control process to eliminate comebacks
• Maintain high customer satisfactions standards
• Handle telephone inquiries regarding appointments and work in process
• Attend service meetings, if required
• Expected to arrive to work on time and work assigned shift
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• 2+ years’ experience as service advisor preferred.
• Demonstrate knowledge in the area of service in order to advise customers
• Advance computer skills, specifically in Reynolds and Reynolds
• Understand and follow work rules, policies, and procedures

High school diploma or equivalent. Bachelor’s degree in business-related field preferred.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally expected to travel, however the normal day-to-day operations will be conducted in a professional dealership setting. Therefore, this job description is not a contract of employment. It is our policy to provide equal employment opportunity (EEO) to all qualified persons regardless of race, color, religion, gender, national origin, age, disability, marital status, military status, genetic information or any other category protected by federal, state, and local laws.