Head of Operations Management (m/w/d)

What You'll Be Doing The Operations Manager-Global Settlements is responsible for providing full oversight, strategic direction, and day‑to‑day leadership of the associates responsible for the timely and accurate settlement of international equity and fixed‑income transactions. The manager is responsible for multiple supervisory audits to ensure that procedures are followed, and validate the accuracy, completeness, and control effectiveness of all global settlement processes. This role provides leadership and guidance to the members of Global Settlements team while ensuring the team is delivering on operational excellence, regulatory compliance, risk mitigation, and high-quality service to internal and external partners.
What We're Looking For Accountable for the supervision of associates responsible for the matching, clearing, and settlement of international equity and fixed‑income transactions.
Ensure associates meet service level expectations and follow departmental procedures by overseeing the timely resolution of settlement exceptions, trade breaks, and fails in coordination with brokers, custodians, and counterparties.
Ensure consistent adherence to global market deadlines, regulatory requirements, and firm policies.
Utilization of available tools and metrics to help associates improve effectiveness and efficiency.
Oversee the maintenance of department policies and procedures.
Streamline processes and improve overall operational efficiency.
Responsible for various supervisory controls to ensure work is being completed accurately and according to established procedures.
Collaborate with operations leadership with respect to department decision making.
Maintain an understanding of the work being completed by associates and the status of various projects.
Maintain appropriate tracking of all departmental responsibilities and supervisory procedures.
Ensure all workflow enhancements are appropriately tested prior to release.
Ensure all internal and external audit requests for data are delivered in a timely manner.
What You'll Bring Strong knowledge of international equity and fixed‑income settlement practices, including market‑specific rules, timelines, and settlement cycles.
Strong analytical and problem‑solving skills with the ability to handle complex settlement exceptions.
Familiarity with global regulatory requirements such as CSDR, local market regulations, and industry best practices for international settlements.
Ability to make sound and timely decisions.
Excellent verbal, written, and interpersonal communication skills.
Strong organizational, time management, and prioritization skills to effectively handle multiple demands while meeting deadlines.
Able to allocate workload and adjust priorities to meet the demand for the department.
Ability to adapt to changes in functionality, technology, or regulatory policies when necessary.
Excellent relationship building skills.
Strong team leadership skills to acquire, coach, develop and retain talent.
Education & Experience Minimum Required: Bachelor’s Degree or equivalent experience, or 8+ years of Stifel Experience.
Minimum Required: 8+ years of industry experience.
Licenses & Credentials Minimum Required: FINRA Series 99 or Series 7, or the ability to obtain Series 99 within 12 months upon hire.
Systems & Technology Proficient in Microsoft Office, including Outlook, Excel, Word, and PowerPoint.
Ability to obtain proficiency in BETA, CitiDirect, NetX360, and DTC settlement platforms.
Familiarity with (or ability to learn) SQL to support data analysis, exception research, and operational reporting. #LI-AS1
Benefits At Stifel we offer an entrepreneurial environment, comprehensive benefits package to include health, dental and vision care, 401k, wellness initiatives, life insurance, and paid time off.
Stifel is an Equal Opportunity Employer.

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