Emergency Dispatcher - 3rd Shift

Emergency: Dial 911

Office: View phone number on click.appcast.io

The Cy‑Fair Fire Department is seeking highly motivated and professional individuals to serve as 911 Emergency Dispatchers within the Communications Division. This position plays a critical role in supporting emergency operations by receiving, prioritizing, and dispatching emergency and non‑emergency calls for service while providing exceptional customer service to the public and operational support to fire and EMS personnel.

Reporting to the Dispatch Supervisor, the 911 Emergency Dispatcher is responsible for coordinating emergency communications, monitoring radio traffic, maintaining situational awareness of active incidents, and ensuring timely and accurate deployment of emergency resources. The position is classified as a full‑time non‑exempt position.

Title: Dispatcher

911 Emergency Dispatcher $25.43 per hour + .Hourly Education Pay:

Bachelor’s Degree: $.Language Pay: $.83 per hour

Schedule: 12-hour shift assignments, including days, nights, weekends, holidays, and emergency staffing situations. Accrual increases every 2 or 3 years, depending on length of service.

Retirement:

457B Voluntary retirement account, Department contribution matches up to 3%

Medical

The department makes a quarterly contribution towards the HSA account.

Dental and Vision

Short- and Long-Term Disability

Life Insurance – $50,000 policy

Additional Life insurance is available for purchase by the employee.

Receive, prioritize, and process emergency and non-emergency calls for service.

Dispatch fire, EMS, and related emergency resources using Computer-Aided Dispatch (CAD) systems.

Operate multi-frequency radio communications systems and maintain continuous monitoring of emergency radio traffic.

Coordinate communications between field personnel, incident commanders, hospitals, public safety agencies, utilities, and other partner organizations.

Monitor unit status and resource availability to ensure efficient emergency response coverage.

Maintain accurate and complete records of dispatch activities, incident information, and unit assignments.

Provide calm, professional, and compassionate assistance to callers during emergency situations.

Maintain communications center equipment, supplies, and operational readiness.

Complete required Greater Harris County 911 training and maintain all required certifications.

Assist in preparing reports, documentation, and administrative records as required.

Support departmental goals through teamwork, professionalism, and continuous improvement initiatives.

High school diploma or equivalent.

Emergency Medical Dispatcher (EMD) and Emergency Fire Dispatcher (EFD) certifications through the International Academies of Emergency Dispatch (IAED), or ability to obtain during the probationary period.

Strong customer service and conflict-resolution abilities.

Proficiency in computer systems, data entry, and dispatch software applications.

Knowledge of local geography, streets, landmarks, and response districts.

Demonstrated dependability, adaptability, and commitment to public service.

Approximately 90% of work is performed in a seated position utilizing computer and communications equipment.

Must be capable of working extended shifts while continuously monitoring multiple information sources.

Medical physical, and drug testing.

Background screening includes criminal record search, employment verification, sanction screening (NHDB), sex offender registry search.

Clean break room and kitchen.

Sleeping will NOT be permitted while on duty as a dispatcher.

Maintain Communications equipment and supplies.

Complete mandated Greater Harris County 911 training.

Maintain certifications and training as required by Department and IAED.

Cy‑Fair Fire Department is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin.

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