Baker [Urgent Need]

Baker

The Baker is responsible for providing consistently phenomenal customer service, creating delicious bakery products for customers, and maintaining attractive and full displays of products. This position upholds Co-op standards including genuine customer service, department conditions, safety, productivity, and other workplace conditions in a manner that upholds the values of Sacramento Natural Foods Co-op and the co-operative identity.

Department: Kitchen

Status: Non-exempt

Reports To: Bakery Manager

Union Status: Teamsters Local 150

Essential Duties And Responsibilities

• Upholds all Co-op policies, procedures and expectations.
• Customer Experience
• Exceed our customers' expectations for service and provide a welcoming environment for all people and all diverse backgrounds and in accordance with the Co-op's customer service standards.
• Model, provide, and ensure customers receive prompt, friendly and courteous services in a professional manner that markets our cooperative advantage.
• Maintain a calm and friendly demeanor with all customers and in all situations.
• Department Operations
• Produce bakery products that meet our quality and quantity standards.
• Follow department procedures for labeling, dating, and packaging products for display and buffet cases.
• Prioritize time to ensure that bakery prep, baking, stocking, cleaning, and customer service are all handled efficiently.
• Decorate cakes with legible handwriting as assigned.
• Follow department procedures for processing known loss, invoices, special orders, and transfers.
• Maintain a working knowledge of the Caf and Kitchen back stock areas and the procedures for receiving supplies and products.
• Maintain a working knowledge of products and supply back stock, informing management team of shortages.
• Maintain all documentation (logs, checklists, etc.) for each station.
• Use equipment safely and properly in accordance with training for that specific equipment, and only use equipment you have been trained to use safely.
• Clerk Duties
• Adhere to scheduled shifts and be ready for work when shift begins.
• Wear proper clothing in accordance with the Sacramento Natural Foods Co-op and department dress code during shift including chef coat, hat, non-slip shoes, and nametag.
• Maintain accurate and attractive signage within the department.
• Keep the department orderly and clean.
• Other Duties
• Assist in inventory counts, storewide cleaning, and other projects as needed.
• Attend meetings and events as requested.
• Ensure equipment repair and maintenance is communicated to appropriate personnel and make adjustments until equipment has been improved.
• Demonstrate support for the cooperative values and principles daily.
• Perform other duties and work in other departments as assigned.
• Know and uphold the Employee Handbook consistently.
• Must be available to work hours based on the needs of the business and their department.
• Maintain and update California Food Handler's Certification as requested by management.

Essential Qualifications

• Required Experience
• Customer Service experience.
• Language Ability
• Read and comprehend simple instructions, short correspondence and memos.
• Communicate effectively and respectfully in oral or written form to staff and customers of diverse backgrounds.
• Effectively present information in one-to-one and small group situations to employees and customers.
• Math Ability
• Add and subtract two digit numbers and to multiply and divide with 10's and 100's mentally.
• Perform these calculations using units of U.S. currency and weight measurement, volume and distance.
• Read and follow standard recipe.
• Measure, mix, and prepare raw ingredients according to company specifications and recipes.
• Reasoning Ability
• Apply common sense understanding to carry out detailed written or oral instructions.
• Deal with problems involving a few concrete variables in standardized situations.
• Prioritize work tasks, multi-task, and maintain focus.
• Computer Skills
• Use Email, website, and time clock software proficiently.
• Education
• High school diploma, GED, or equivalent certificate

Desired Qualifications

• Baking or scratch-made baking experience.
• Customer service in a retail setting.
• Interest in learning or experience working within natural foods retailers and/or cooperatives.
• Previous experience in high-volume food production.

Essential Mental Requirements And Competencies

• Problem Solving
• Identify and resolve problems in a timely manner.
• Customer Service
• Manage difficult or emotional customer situations.
• Communicate respectfully at all times.
• Respond promptly to customer needs.
• Respond to requests for service and assistance.
• Attendance And Punctuality
• Consistently report to work and arrive on time.
• Arrive at meetings and appointments on time.
• Dependability
• Respond to management direction.
• Commit to meeting department goals and expectations.
• Complete tasks on time.
• Quality
• Demonstrate accuracy and thoroughness.
• Look for ways to improve and promote quality.
• Apply feedback to improve performance.
• Monitor own work to ensure quality.
• Quantity
• Meets and strive to increase productivity standards.
• Completes work in timely manner.
• Works quickly and accurately with a sense of urgency.
• Safety And Security
• Use equipment and materials properly.
• Protect the safety of self, co-workers, and Co-op patrons at all times.
• Report any potentially harmful equipment or situations to supervisors without delay.
• Report safety-related accidents and incidents to a manager immediately.
• Operate equipment properly and in a safe manner that will not lead to injury of self or others.
• Follow all safe food handling guidelines as required by local, state, and federal laws.

Essential Physical Requirements

• Frequent Physical Demands
• Stand for extended periods of time on cement and wet surfaces.
• Use hands to grasp, handle, and feel.
• Reach with hands and arms.
• Walk, climb, balance, stoop, squat, and kneel.
• Lift and move up to 30 pounds.
• Talk and listen.
• Taste food.
• Occasional Physical Demands
• Lift and move up to 50 pounds.
• Specific Vision Ability
• Close vision, distance vision, peripheral vision, and depth perception.

Work Environment

• Frequent exposure
• Cold to hot, and wet or humid conditions (weather and non-weather).
• Fumes and airborne particles ranging from natural to chemical.
• Hand washing and wearing disposable gloves.
• Work with knives and other tools including plastic and metal.
• Work with various cleaning products including bleach.
• Handle meat, seafood, dairy, and other animal products as well as nuts, soy, corn, and other non-animal products.
• The noise level in the environment is usually moderate to loud.

Sacramento Natural Foods Co-op