Head of Operations **URGENT**

About Williams-Sonoma DC Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA, into one of the largest retailers in the country, with some of the best-known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn, and West Elm.

About Williams-Sonoma DC Since it was founded in 1956, Williams - Sonoma has grown from Chuck Williams’ single store in Sonoma, CA, into one of the largest retailers in the country, with some of the best-known and most beloved brands in home furnishings, including Williams - Sonoma, Pottery Barn, and West Elm.

Williams-Sonoma, Inc Supply Chain Overview By managing resources responsibly, caring for our people, and uniting around our values, we lead our industry and are proud to be recognized for our continuous action and progress in the following areas: Forbes Best Employers for Women and Diversity; and USA Today Customer Service Champions. Over 4,000 Full-Time Associates across the Supply Chain

14.5M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US. Williams-Sonoma has developed an agile and capable distribution network consisting of the following: Large package/furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey, totaling 9.2M square feet, plus another 1.2M square feet of standalone final-mile furniture hubs.

Small package eCommerce distribution centers located in Mississippi and Arizona, totaling 3.2M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi Sutter Street Manufacturing upholstery factories located in North Carolina and Mississippi, totaling over 1,400 full-time employees, producing approximately $900 million to $1 billion in sales of upholstered furniture

Transportation Department for Ocean, Air, Trucking, and Rail, consisting of over 30 transportation professionals located in Memphis, TN

We are looking for an Operations Manager who thrives in a fast-moving distribution environment and knows how to turn priorities into disciplined execution. Working closely with the General Manager and/or Assistant General Manager, this leader drives performance across the floor, develops front-line talent, and helps the operation respond effectively to changing priorities, peak demand, and daily business needs.

This role is designed for a strong operator who wants to take ownership of meaningful parts of the business, build capable teams, and help raise the bar on what great looks like. The Operations Manager will be expected to drive results across safety, associate engagement, quality of service, inventory accuracy, and productivity while maintaining strong execution and team alignment in a high-volume environment.

Lead and Develop Strong Teams Build and lead high-performing teams by setting clear expectations, coaching consistently, and reinforcing accountability at every level

Develop team leads and emerging talent to strengthen the leadership bench and support long-term site performance

Drive Daily Execution Own key areas of the operation and ensure labor, staffing, and workflow are aligned to meet daily and peak volume demands

Translate operational priorities into action and maintain strong execution throughout the shift

Monitor productivity, workflow, and service performance, taking immediate action to address gaps and remove obstacles

Provide strong shift handoffs & recaps, operational continuity, and consistent execution across functions

Deliver Operational Excellence Help run a fast, efficient distribution operation with strong control across inbound, outbound, inventory, and dock activity

Use operational data, WMS systems, and real-time observations to make sound decisions and improve performance

Lead with discipline around process adherence, inventory accuracy, and throughput

Think critically in a live operational environment and respond quickly to shifting priorities and challenges

Build a Safe, Disciplined Operation Lead from the front on safety, compliance, and operational standards

Reinforce a culture where safe behaviors, quality execution, and operational discipline are non-negotiable

Partner with site leadership to ensure compliance with OSHA standards and company expectations

Hold teams accountable for maintaining a clean, organized, and well-run operation

Improve Business Challenge the status quo, identify opportunities for improvement, and drive measurable gains in productivity, quality, and service

Support continuous improvement initiatives that strengthen execution and improve scalability

Help the operation scale up or down quickly as business conditions, labor needs, and seasonal demand shift

Partner for Results Work closely with the Assistant General Manager and site leadership team to execute business priorities and drive performance

Support a one-team mindset that keeps the operation focused on positive service, quality, and productivity results

High school diploma or equivalent required, with 3-5 years of progressive distribution leadership experience in a large-scale operation

Demonstrated success leading people and performance in a fast-paced, high-volume distribution, logistics, or fulfillment environment

Proficiency in WMS systems and understanding of how they support inventory control, workflow, and accuracy

Demonstrated success managing third-party providers across warehouse operations, value-added services, and transportation

We prefer some of these qualities as well... Bachelor’s degree in Business, Logistics, Industrial Engineering, Supply Chain, or a related field is preferred

Lean, Six Sigma, or other continuous improvement experience

Exposure to high-volume distribution, big box, furniture, or omnichannel operations

Experience supporting multi-shift operations and developing front-line leaders

Able to bend, reach, squat, climb stairs/ladders, stand, and walk throughout the facility for extended periods

Able to move, lift, or carry heavy objects or materials up to 50-100 pounds

brand products

Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)

Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance