Head of Operations & Business Management

Jimmy's Gourmet Bakery is seeking an experienced Order Operations / EDI Manager to lead our Customer Service and Order Management functions. This is a hands-on leadership role responsible for ensuring exceptional service to our customers while overseeing EDI operations, order fulfillment, and continuous process improvement in a fast-paced food manufacturing environment.

Lead and develop the Customer Service team and EDI Specialist.

Oversee order processing, validation, allocation, and fulfillment to ensure timely and accurate customer deliveries.

Serve as the primary point of escalation for customer concerns, deductions, and order discrepancies.

Manage daily EDI operations, monitor transactions, troubleshoot errors, and ensure timely issue resolution.

Collaborate with ERP vendors and IT to improve system functionality and customer service workflows.

Monitor key performance metrics including fill rates, backorders, order accuracy, and service levels.

Develop and improve customer service and EDI processes while maintaining compliance with customer and food safety requirements.

Bachelor's degree in Business, Supply Chain, Information Systems, or a related field preferred.

Minimum of 5 years of customer service or order management experience in a manufacturing environment.

Food manufacturing experience strongly preferred.

Experience managing EDI processes and customer order integrations.

Strong knowledge of ERP systems, customer portals, and order management systems.

Familiarity with EDI transaction sets such as 850, 855, 856, 810, and 997 is preferred.

Strong Microsoft Excel skills.

Competitive pay and performance bonuses

• Health, dental, and vision insurance
• Company-paid life insurance and EAP support
• Generous PTO and career growth opportunities