Head of Facility Management

Facilities Management ManagerOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.This position serves as the manager for assigned sites while providing leadership and direction to a team of highly skilled staff in delivering facilities management services in professional office environments, ensuring service delivery meets Service Level Agreements and Key Performance Indicators at the lowest possible cost within prescribed budgets. You will work with Senior Facilities Managers to develop overall facilities team vision while overseeing operational aspects of properties to protect, maintain, and improve client site value. This role contributes to JLL's business objectives by driving continuous improvement in site performance, managing third-party contractors and vendors, transforming operational practices to leverage JLL tools and processes, and acting as primary interface with clients to ensure delivery of committed services while maintaining positive relationships with stakeholders and promoting sustainability awareness to foster culture of environmental stewardship among building occupants supporting organization's sustainability commitments.What your day-to-day will look like:Work with Senior Facilities Manager to develop and execute overall facilities team vision while assisting in strategic direction for operations and maintenance teamsOversee operational aspects of properties to protect, maintain, and improve client site value while conducting routine site inspections to ensure highest quality standardsDrive continuous improvement in site performance while managing third-party contractors and vendors engaged in property operations and maintenanceDevelop and maintain positive relationships with Client Managers and Operations teams while serving as primary client interface for service delivery satisfactionTransform existing operational practices to leverage JLL tools, processes, and best practices while maintaining sites using SLAs and KPIsEstablish safety-first culture by promoting safe work practices, timely training, and best practices while fostering collaborative teamwork environmentTeam with Senior Facilities Manager to develop and maintain operating budgets while meeting cost savings targets and managing work within budget constraintsEngage building occupants on sustainability best practices, fostering culture of environmental stewardship and encouraging behaviors that support organization's sustainability commitmentsCollaborate with sustainability team to monitor key metrics, identify opportunities for improvement, and drive measurable progress towards organization's sustainability targetsRequired Qualifications:Minimum 5-8 years Facilities Management experience with demonstrated experience managing facilities teamsExperience managing 24/7 operations in fast-paced work environments with superior client relationship management skillsDemonstrated organizational and problem-solving skills with ability to plan and manage within budget and time constraintsFamiliarity with various building systems and ability to multitask while working without direct supervisionExperience with CMMS systems and Microsoft Office Suite including Word, Excel, PowerPoint, OutlookStrong written, verbal, and people skills with collaborative management styleUnderstanding of safety procedures, preventive maintenance programs, and continuous improvement methodologiesAbility to manage third-party contractors and vendors while ensuring compliance with audit standardsMust be able to provide proof of US Citizenship due to federal government regulations pertaining to secured areas on-sitePreferred Qualifications:Bachelor's degree in related field with background in professional office environment facilities managementExperience with strategic sourcing and contracting for maintenance and project servicesKnowledge of capital improvement project planning and management with familiarity with JLL tools, processes, and best practicesUnderstanding of landlord, tenant, and subtenant relationship managementExperience with incident investigation and root cause analysis methodologiesBackground in employee development and performance management with experience completing performance reviews and ensuring optimal rollout of CMMS toolsUnderstanding of promoting culture of diversity and inclusivity for all team membersKnowledge of sustainability awareness and environmental stewardship practices supporting organization's sustainability commitmentsLocation: On-site –Palo Alto, CAExpected compensation for this position: 110,000.00 – 134,700.00 USD per yearFinal compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.