Managing Head of Retail Sales

IntroAre you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!Why you'll love this jobIn this role, you’ll recruit top talent, provide ongoing coaching, and foster a culture of collaboration, accountability, and continuous improvement. You’ll build strong partnerships across internal teams and external stakeholders, create winning strategies that leverage sales tools and value-based selling, and inspire your team to deliver outstanding results. Success will come from guiding your team in a fast-paced, dynamic environment that values creativity and innovation, while monitoring market share and customer trends to ensure continued growth.Extensive travel required to support your assigned account team and customer portfolio.What you'll doThis list is intended to reflect the current job, but there may be additional essential functions and non-essential job functions that are not referenced. Management may modify the job or require other tasks to be performed whenever it is deemed appropriate, subject to any legal obligations, including collective bargaining obligations.Guide a team of Account Managers through ongoing coaching and development, ensuring they have the tools and confidence to succeed.Attract top talent, foster growth, and create an environment that drives engagement and high performanceMonitor and report on monthly and quarterly performance, tracking progress toward long-term revenue goalsConsolidate insights from key corporate accounts and escalate issues or opportunities to improve outcomesBe the primary escalation point during negotiations and provide leadership in complex situationsWork closely with teams in Commercial, Revenue Management, Network Planning, Marketing, Corporate Communications, Strategic Alliances, and Joint Business Partners to shape strategies and deliver resultsAll you'll need for successBS / MA, Minimum 5 years of experienceDemonstrates the highest standards of personal ethics and integrityExceptional quantitative and analytical skills with an aptitude for problem solving; ability to solve problems creatively and tenaciously Demonstrated ability to think strategically, negotiate skillfully, digest complex details, and use sound judgment and initiative in making decisionsAbility to manage multiple projects on an ongoing basis and adjust priorities, as necessary, to meet shifting deadlines in a dynamic work environmentUnderstands and is motivated by what is involved to change the status quo and the art and science of negotiating, both internally and externally, to achieve the desiredoutcome; seeks opportunities to transform existing business models Excellent communication, presentation, and interpersonal skills with ability to handle complex topics comfortably and interact effectively with all levels of the organization in a straight-forward manner, both verbally and writtenAbility to influence others through outstanding interpersonal skills, collaboration, and negotiation skillsAbility to build consensus, both within the Modern Retailing organization and with other organizations within the companyAbility to identify creative and innovative solutions to complex problemsAbility to be flexible in adapting new ideas and approaches in work methodsAbility to coach, mentor, and serve as a role modelDemonstrated ability to create a culture of continuous improvement that is open and respectful and that thrives on diversity and trustWhat you'll getFeel free to take advantage of all that American Airlines has to offer: Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.Health Benefits: On day one, you’ll have access to your health, dental, prescription and vision benefits to help you stay well. And that’s just the start, we also offer virtual doctor visits, flexible spending accounts and more. Wellness Programs: We want you to be the best version of yourself - that’s why our wellness programs provide you with all the right tools, resources and support you need.401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and moreFeel free to be yourself at AmericanFrom the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Team Member Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life’s journey? Feel free to be yourself at American.