Head of Operations Management (m/w/d)

We are looking for an exceptional Director of Workplace Operations to own and elevate the experience of our global offices. We hold ourselves to an exceptionally high standard - designing environments that feel human, energizing and welcoming, and programming spaces that foster connection, productivity, and a sense of belonging. In this role, you will shape and execute our global workplace strategy, oversee facilities and vendor relationships, and collaborate closely with teams across People, IT, Security, and Finance. You will also partner with leadership to ensure our physical environments reflect and support Perplexity's culture and talent strategy - helping us attract and retain the best people in the world.

This role is fully onsite and requires someone who is entrepreneurial, highly organized, hospitality-minded, and energized by building something exceptional from the ground up.

Partner with Event Managers to curate in-office experiences that encourage gathering and collaboration, in lieu of an in-office mandate, while creating an equally welcoming experience for non-local employees and visitors

Promote a culture of inclusion, collaboration, and productivity across all office environments

Manage and oversee budget ownership and ensure accurate allocation of spending, including identifying cost-savings opportunities across facilities and services

Review, approve, and manage invoices to support compliance and transparency in workplace expenditures

Partner on quality, service, and maintenance standards across all office facilities

Lead and implement standardized workplace programs, policies, and practices in collaboration with local office leads

Manage key workplace services including food and snack provisioning, site safety, emergency response planning, cleaning services, and front desk and guest services

Must be located within commutable distance to our San Francisco office; this is a fully onsite role, with weekly travel to our Palo Alto office as needed

Bachelor's degree in Business Administration, Facilities Management, Operations Management, or a related field preferred

8-10+ years of experience in leading workplace operations, facilities management, and hospitality with 3+ years in a leadership role

Strong understanding of office space management, food services, maintenance, and employee experience best practices

Exceptional project management skills with a proven track record of delivering initiatives on time and within budget

Knowledge of workplace safety, compliance protocols, and emergency preparedness

Experience managing and scaling workplace operations across multiple locations preferred

Strong vendor management expertise and stakeholder communication skills