Warehouse Inventory Cycle Counter - 2nd Shift

Customer Experience

Engages customers by greeting them and offering assistance with products and services. In designated stores, when serving as the leader on duty, resolves customer issues and answers questions to ensure a positive customer experience.

Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits such as greeting, eye contact, courtesy, and Walgreens service traits such as offering help proactively, identifying needs, and servicing until satisfied.

Operations

Executes and coaches team members on warehouse and vendor inventory management processes including but not limited to creating, reviewing, and receiving orders.

Scans in all deliveries while the vendor is still in the store, including common carrier deliveries. Takes the appropriate action marking delivery as received if the product was physically delivered, contacting vendor for past undelivered scheduled receipts, and opening tickets as needed to correct inaccurate orders.

Under the supervision of the pharmacist-in-charge, verifies all pharmacy shipments are posted for products physically received at the store. Completes or verifies postings of all pharmacy warehouse orders, ABC prescription and OTC orders daily, secondary vendor orders, flu and dropship orders performing any necessary tote audits, and accurately reports any shortages or damaged product.

Completes On-Shelf Availability (OSA) end-to-end process including warehouse and direct store delivery (DSD) for planogrammed departments, executing disposals, call‑ins, and vendor returns before expiration, completes scan‑outs/scan‑outs returns on all subscribed departments including vendor/DSD departments and pharmacy scan‑outs.

Under the supervision of the pharmacist-in-charge, completes pharmacy inventory activities including but not limited to pharmacy recalls following Pharmacy Hazardous Waste Policy, vendor returns, non‑controlled, and damaged salvage returns. Facilitates excess inventory returns or inter‑store pharmacy transfers where applicable for non‑returnable ABC overstock. Verifies posting of all pharmacy/prescription claims.

Responsible for basic department pricing, including daily price changes, accurate pricing with correct signage, and reliable and timely completion of any additional regulatory pricing tasks.

Responsible for supporting front end and pharmacy ordering by ordering expense items. Maintains consigned inventory and orders as required.

Maintains accurate inventory counts. Under the supervision of the pharmacist-in-charge, maintains accurate inventory counts and accuracy of on‑hand quantities in pharmacy and completes pharmacy smart counts.

Ensures the store maintains inventory compliance with state and local laws regarding regulated products (e.g., alcoholic beverages and tobacco products).

Assists in the maintenance of inventory records, including receiving and posting of all products (in the front‑end) received at the store in all inventory systems. Organizes files and retains all invoices/receipts/return authorizations necessary for all inventory activities.

Helps to prepare for physical inventory and supports the physical inventory day activities, including but not limited to preparing sales floor, stockroom, and pharmacy for inventory and auditing the third‑party team on the day of inventory.

Supports keeping all counters and shelves clean and well merchandised.

Knowledgeable of all store systems and equipment.

Assists and coaches store team on all package delivery activities, including scanning in and out of packages, completing all daily inventory functions and package returns at Walgreens. In designated stores, when serving as the leader on duty, responsible and accountable for registering all related sales on assigned point‑of‑sale system (POS), including records of scanning errors, price verifications, items not on file, price modifications, and voids. Completes product returns, order voids, customer refunds, cash drops to safe, and provides change as requested for point of sale.

Complies with all company policies and procedures; Training & Personal Development

Attends company-based trainings for continuous development and completes all e‑learning modules including safety training requirements.

Serves as a liaison between management and non‑management team members by coaching and developing other capabilities with inventory systems. When serving as the leader on duty, communicates assigned tasks to team members and reports disciplinary issues and customer complaints to management.

Six months of prior work experience with Walgreens (internal candidates) or one year of prior retail work experience (external candidates).

Must be fluent in reading, writing, and speaking English (except in Puerto Rico).

Must have a willingness to work a flexible schedule, including evening and weekend hours.

Prefer previous experience as a shift lead, pharmacy technician, designated hitter, or customer service associate.

Prefer to have prior work experience with Walgreens, with an evaluation on file.

An Equal Opportunity Employer, including disability/veterans.

Salary Range: $17 - $20 / Hourly

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