Server / Guest Service Support

Server Position at DoubleTree by Hilton Spokane

The DoubleTree by Hilton Spokane is looking to add to our hospitality team! Located in the heart of downtown Spokane near Riverfront Park, the Spokane Convention Center, shopping, dining, and entertainment, our hotel offers an exciting and fast-paced hospitality environment focused on teamwork and exceptional guest experiences. If you are passionate about hospitality and looking to grow your career, apply today!

At Resolute Road Hospitality, we're redefining third-party hospitality management through collaboration, innovation, and excellence. Guided by our core values - Stronger Together, Social Intelligence, Grit, Integrity, and Better Every Day - we support your success at every turn. Join us on the road ahead and help us create exceptional experiences.

As a Server, you'll create a welcoming and seamless dining experience for every guest. From menu guidance and order accuracy to table cleanliness and payment processing, you'll ensure each visit exceeds expectations and reflects our commitment to hospitality excellence. This role is ideal for someone who brings Social Intelligence to every interaction, works Stronger Together with the team, and delivers service with Integrity.

Greet guests warmly and present menus, answer questions, and make food or beverage recommendations

Take and relay guest orders accurately via the POS system to the kitchen or bar

Deliver food and beverages promptly and check in regularly to anticipate additional needs

coffee brewing, soup ladling, etc.) Process guest payments, including handling cash and credit card transactions

Maintain cleanliness of dining room and service areas

Respond to guest complaints or concerns promptly and professionally

Support teammates and contribute to a positive, team-focused environment

Adhere to all health and safety standards, as well as Resolute Road Hospitality and brand specific policies

Other duties as assigned by supervisor or management

Strong knowledge of food and beverage service procedures and regulations

Excellent communication and guest service skills

Proficient with POS systems and cash handling best practices

High school diploma or GED preferred

Previous food service or banquet experience preferred

TIPS or equivalent training

Consistent attendance and adherence to Resolute Road Hospitality's standards are critical to success in this role. Resolute Road Hospitality utilizes E-Verify for all employment authorization verification.

Resolute Road Hospitality