Head of Business Operations - Remote

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
In this role, you will be responsible for the day-to-day execution of imaging projects, ensuring department standards are met through diligent project monitoring, reconciliation, and the coaching of your direct reports.
You will join a high-energy local market team dedicated to precision and cultural values, working directly on the front lines to transform customer data into actionable digital assets.
Lead and mentor imaging personnel to drive daily production goals, providing clear direction, cross-training, and accountable performance standards.
Manage end-to-step project lifecycles , including scoping incoming work, creating detailed job instructions, and performing extensive reconciliation to ensure the quality of customer orders.
Research and resolve complex customer issues by modifying work procedures and analyzing production reporting to meet evolving demands and timelines.
Strong technical expertise in Windows and Macintosh operating systems, including basic billing knowledge and the ability to perform data analysis.

• Proven ability in stakeholder management , effectively communicating with internal teams and external customers to meet rigorous production timelines.
• Physical readiness to support operations onsite, including the ability to move pallets, boxes, or carts and stand for extended periods.

Non - Remote_
Paid time off and holidays to support your well-being.
Comprehensive health, wellness, and retirement plans .
Operations Group
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to View email address on click.appcast.io Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.
To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE