Part-Time Front Desk/Client Service Rep

Member Services Representative – Front Desk Associate

Part Time or Full Time, Hourly

Job Family: Club Staff

Location: 7614 150th St W, Apple Valley, MN 55124

Reports to: Managing Partner / Assistant General Manager

Position Overview

The Member Services Representative creates a warm, kind, and hospitable environment, is passionate about fitness and excited about serving others, and helps to deliver the purpose “to enrich the lives of others through the power of well-being.”

Responsibilities

Greets all members & guests with a smile and enthusiasm, including consistently demonstrating member engagement as part of the Crunch SLA process

Assists with membership, retail, and tanning product sales

Promotes membership privileges including tanning, group fitness, small group training and childcare

Delivers new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards

Checks in all members and guests in accordance with company procedures, resolving any member check-in alerts

Answers phones in a courteous, helpful, professional manner

Communicates special events to members and guests

Facilitates all member requests or forwards to a manager

Maintains a professional and courteous disposition

Is an expert in all club facilities, services, programs and schedules/hours of operation

Maintains a clean and organized work area

Able to navigate all stations of the front desk area, including check-in, Relax & Recover, guest services, and membership sales

May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility

Performs opening and closing checklist and duties

Required Skills & Experience

Minimum 1 year of experience in a service-oriented position preferred

Ability to communicate effectively and demonstrate proficiency in reading and writing skills

Strong customer service orientation

CPR/AED certification required (can be obtained within 30 days of hire)

Physical Requirements

Must be able to lift or move up to 50 lbs

Physical effort required for daily duties includes prolonged standing and walking

Education Requirements

High school diploma or GED required

Compensation (Hourly)

$12.50 - $14.50 Hourly + Commission

Benefits

PTO

Subsidized health insurance coverage (health, dental, vision) for full time positions

Basic Life and AD&D

HSA

Short-term disability

Free gym membership

Travel

No travel required

Equal Opportunity Employer

UDT is an Equal Opportunity Employer, a drug‑free workplace, and complies with ADA regulations as applicable. UDT provides equal employment opportunities to all employees and employment applicants and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Crunch Fitness - Undefeated Tribe does not offer visa sponsorship or support visa transfers for this position. Applicants must be authorized to work in the United States without the need for current or future visa sponsorship.

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