Full Time - Client Services Rep

Job Details: Sioux Falls, SD 57104 | Full Time | $44,000.00 - $60,000.00 per year | Services Workers

Objective The Route Service Representative (RSR) is responsible for conducting laundry deliveries and pickups from customer locations. The RSR handles processing paperwork to ensure correct delivery and receipting, and is expected to conduct the delivery vehicle in a safe and efficient manner.

Essential Functions Verifies that all systems are in order before deliveries, including performing and documenting pre-trip and post trip inspections of delivery vehicle and checking paperwork to make sure everything is in order

Drive a truck along an established route and service and sell within an existing customer base

Work indoor/outdoor position while delivering and picking up uniforms, shop towels, facility service products and other rental items

Ensure all items specified in the delivery receipt are included in the delivery, and obtain a confirmation signature from a facility representative

Help grow our existing customer base by upselling and cross-selling additional products and services, negotiating service agreement renewals and controlling inventory all while working professionally, safely and in compliance with driving and vehicle regulations

Responsible for unloading and loading truck for next day

Manually loading and securing full and empty laundry carts onto truck and or trailer beds

Delivers cleaned uniforms and industrial items to the customer as well as picking up soiled products and loading onto truck including operating the truck lift gate

Reports any customer feedback or vehicle problems to the supervisor

Qualifications Must have a clean Motor Vehicle Record (3 years)

Must be able to pass pre-employment requirements (drug/alcohol test, fit-for-duty test, DOT physical)

Able to read, write & count

Must be able to use an electronic handheld/cell phone

Able to manage multiple tasks and priorities and easily adapt to changing situations

Strong teamwork skills- ready and willing to work closely with team members

Great people skills, communications skills & great client relations and customer service skills

Ability to remain organized and balance incoming customer requests/issues in a fast-paced environment

Ability to work with limited direction on a daily basis

Physical Skills and Abilities Must be able to lift 50 lbs. unassisted, and be able to stand, bend, stoop, squat, kneel, twist, lift, push and walk

Must be able to drive a truck/step van with ease and be able to sit for extended periods of time while driving the delivery truck

Must have the physical ability to move rolling carts of varying weights – up to and exceeding approximately 250lbs.

Ability to work during all seasons with exposure to outside elements

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