Managing Server

Serves meals to residents' tables following Hawthorn Senior Living procedures in a courteous and friendly manner. This position is considered a universal employee worker and will be crossed trained in other positions as directed by the Community Executive Chef and/or the Community Management Team.

Ability to present meal alternatives to residents and guests.

Have a general knowledge of sanitation and safe food handling practices.

Embodies a patient and creative attitude with the ability to “think outside the box.”

Able to communicate effectively in English, both verbally and in writing, with residents and staff.

Asks questions and seeks assistance.

Demonstrates excellent communication skills, taking into consideration body language, filters, listening, paraphrasing and questions with co-workers and residents of diverse ethnic and cultural backgrounds.

Regular, on-site attendance and punctuality are required as scheduled.

Adheres to all Company policies, procedures and standards.

Greets residents (and visitors if applicable) at table before taking orders or serving.

Politely and efficiently takes meal orders and delivers them to kitchen.

Assures adaptive equipment present for residents who require it.

Serves beverages, cereals, soups, salads, meals, and desserts.

Assists residents with opening packages, cutting foods, etc. Delivers meal trays to resident apartments as necessary.

Busses dining room tables.

Cleans dining room tables and chairs.

Vacuums dining room after meals.

Completes side duties, such as adding sugar and creamer packets, cleaning beverage center, etc.

Performs other duties as assigned by the Community Executive Chef and/or the Community Management Team.

May be assigned to any other job function in the Community on a relief basis.

Maintains food handlers permit as necessary to fulfill state or provincial regulations.

Performs all work assigned for the agreed-upon salary, accepting no additional payment or non-perishable gifts from residents, vendors, or others.

If you have questions, check with your Community Executive Chef.

Promotes resident advocacy and demonstrate excellent customer service at all times.

Serves as a role model for all employees by displaying a responsible, cooperative, and positive attitude.

Represents the Company and the community in a professional, courteous, and friendly manner when in the public.

Understands safe and proper chemical use and adheres to safety protocols. This includes using personal protective equipment when necessary.

Attend education and training classes as necessary to fulfill company training requirements and/or state regulations applicable to the position.

Maintain personnel, resident, and business proprietary and/or confidential matters/material in strict confidence with management of the company (and/or other company staff as needed).

Hawthorn Senior Living is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected status.

medical, dental, vision, and disability coverage; and supplemental life insurance. Eligible employees may also participate in a 401(k) plan with a company‑determined match and have access to an Employee Assistance Program (EAP).