Head of Programme Management

Job Description
Job Description Lifesharing is a unique program that allows individuals (18 and older) with intellectual disabilities to live with qualified, trained providers and become a part of their lives and families. The Lifesharing Coordinator plays a key role in connecting individuals with intellectual and developmental disabilities to Lifesharing provider homes that best match their needs, preferences, and goals. Working collaboratively with individuals, families, providers, and community partners, this role supports person‑centered planning, coordination of services, and successful integration into home and community life. This position ensures that services are delivered safely, compliantly, and in alignment with state and county regulations, while promoting dignity, independence, and meaningful community connection.
Each Coordinator supports a caseload of and regularly travels to Lifesharing provider homes within their assigned caseload. Homes are located throughout the Lehigh Valley region, with the primary office location based in Bethlehem, PA. This role balances community‑based work and administrative responsibilities.

Note: This role includes participation in an on‑call rotation and may require 15–20 hours of after‑hours direct care support when needed to ensure continuity of care.

What You’ll Do

• Coordinate and oversee person‑centered plans that support individuals’ social, emotional, physical, and educational needs.
• Match individuals with appropriate Lifesharing provider homes and support successful transitions.
• Train and support providers to ensure understanding of individual service plans and regulatory requirements.
• Monitor provider homes for quality, safety, and compliance with county and state regulations.
• Facilitate team meetings and collaborate with Supports Coordination Organizations (SCOs), Administrative Entities (AEs), and other community partners.
• Ensure timely and accurate documentation, including service notes, assessments, and required reviews.
• Connect individuals and families to community resources, supports, and respite services.
• Participate in on‑call coverage and respond to after‑hours needs as required.

Requirements
The selected candidate must meet all qualifying and ongoing job criteria including background checks, physical examination, and a driving history record.

Driving Requirements:

• A valid US driver’s license for at least two years, not including time with permit.
• No serious traffic convictions within the past three years. (Serious convictions include, but are not limited to, DUI, reckless driving, leaving the scene of an accident, or three or more traffic violations and/or at-fault accidents within that period).
• Access to a reliable vehicle during work hours. Vehicle must have valid registration and inspection stickers.
• Valid auto insurance. You will be asked to provide proof that you are a covered driver on the policy.

Education & Experience (one of the following):

• Bachelor’s degree plus 2 years of experience supporting individuals with intellectual and developmental disabilities and autism (IDD), OR
• Associate degree/60 credits plus 4 years of experience supporting individuals with intellectual and developmental disabilities and autism (IDD), OR
• High school diploma plus 6 years of experience supporting individuals with intellectual and developmental disabilities and autism (IDD)

Skills & Strengths:

• Strong organizational, communication, and relationship‑building skills.
• Ability to collaborate with individuals, families, providers, and public partners.
• Knowledge of person‑centered planning and community‑based supports.
• Comfort navigating documentation systems and common workplace technology.
• Ability to balance office work, community‑based work, and on‑call responsibilities.
• Knowledge of principles and methods of habilitation.
• Knowledge of behavior management, safety techniques and program planning principles.
• Knowledge of basic concepts in family therapy and group work.
• Knowledge of disbursements of medications according to state licensing regulations. Knowledge of pertinent community resources and facilities.

Essential Working Conditions/Physical Demands:

• Work in program sites and the community routinely providing direct care and/or support with individual(s).
• Stand, sit or run by self, or to provide proper care and supervision with an individual.
• Able to move and stay with an individual to keep them safe, both in home environment and community, both at near and far distances, even when an individual may struggle to meet identified expectations.
• Able to assist an individual who has fallen, regardless of weight or size.
• Walk, climb stairs by self, or to provide direct care and/or support.
• Work in a standard office environment. Utilize desktop computer equipment on a daily basis. Able to lift or move items associated with sedentary work and light work (exert up to 20 lbs.) Travel to offsite locations and regional office locations if necessary.

Work Environment
Lifesharing coordinators work both in our Bethlehem office and the community.
This role qualifies for hybrid remote work, subject to the Access Services Hybrid Remote Work Policy and supervisor approval. Decisions regarding hybrid remote work will be based on individual performance, program requirements, and the overall needs of Access Services.
Benefits
Schedule and Compensation

• The work schedule is generally within regular business hours (e.g., Monday–Friday, 9AM-5PM) with flexibility to adapt to the needs of the caseload.
• Participation in a paid on‑call rotation is required, which may include evenings or weekends as needed.
• Hourly rate starts at $21.50/hour, based on education and experience.

What You’ll Gain at Access Services
When you join our team, you’re not just getting a job, you’re stepping into a career with real support, growth, and impact. We offer a benefits package designed to meet you where you are in life.

Health & Security: Comprehensive medical, dental, vision, and prescription coverage, plus company-paid life insurance, disability protection and catastrophic sick leave. Access Services covers up to 88% of health premium with many employees paying less than $150/month.
Time to Recharge: Full-time employees start their first year earning up to nearly 6 weeks of paid time off (20+ PTO days plus 9 paid holidays), with even more time added as you grow your career with us.
Invest in Your Future: 401(k) with company match, tuition reimbursement program, and access to college tuition discounts.
Built into the Job: Mileage & Toll Reimbursement.
Support Beyond Work: Employee Assistance Program (EAP) with free, confidential resources for you and your family, including:

• Counseling and emotional support through in-person, telehealth and text therapy.
• Financial and legal guidance
• Grow With Us: Paid training, ongoing professional development, and opportunities to learn and advance across diverse roles and programs.

Access Services is an Equal Opportunity Employer.