Head of Project Management

Position Summary

The Project Manager (PM) directs all operations of a designated project and provides the primary single point of contact for all materially interested parties. The PM is accountable for the project's execution and completion. The PM is the “general manager” of the project and owns the responsibility of the outcomes including production, safety, communication, completion timelines, and maintaining a good Brand appearance.

Major Duties and Responsibilities

Uses loss details (e.g., type of loss, occupancy type, approximate square footage affected) to begin preparing mobilization of resources. The PM should start contacting both internal and external resources and ensure they are on standby.

Conducts a walk-through focusing on safety, business interruption (BI) needs, customer concerns, and stabilization and emergency service needs.

Establishes a safety, stabilization, business interruption, and emergency services plan to review with the PC and then present to the customer, explaining the first 48 to 72 hours of services.

Communicates with the customer and key stakeholders to share progress and next steps.

Directs the efforts of the Resource Coordinator/Supply Supervisor (SS) in planning site organization and transportation needs.

Ensures all work and time is accounted for from the very beginning of the project.

Develops the full scope of services for the entire project.

Creates and finalizes resource need timelines, the project organizational chart, projected milestones, and defining the detailed project tasks and work orders.

Reviews the full scope of services with the Project Coordinator prior to submitting the full scope to the client.

Conducts an initial project planning meeting with the assigned Assistant Project Manager (APM), Resource Coordinator/Supply Supervisor (SS), Project Clerical Administrator (PCA), and Health and Safety Officer (HSO) to review the scope of services and what resource types and quantities are expected to be needed.

Conducts daily management meeting with the assigned Assistant Project Manager (APM), Resource Coordinator/Supply Supervisor (SS), Project Clerical Administrator (PCA), and Health and Safety Officer (HSO).

Ensures the operations of the project are being completed, documented, and communicated properly to all parties. This includes the client, the project team, and all stakeholders on the project.

Addresses customer needs daily as the job progresses. These customer needs, as well as the actual progression of the project, will drive the priorities of the Project Manager.

Defines all daily work orders for everyone on site based on the progress achieved, customer communications, and task completed. For small commercial projects, the Project Manager communicates the project plan/objectives for the day to Restoration Supervisors (RS).

Evaluates the progress of the project daily. This includes walking the site frequently and communicating findings to the APM to correct issues or address observations. They conduct daily review (end-of-day meeting) with the APM, SS, PCA, and HSO regarding project management, project accounting, health and safety, and resource coordination.

Troubleshoots issues as necessary.

Directs all efforts of demobilization, finalization of documentation, and compilation of all documentation necessary for final invoice.

Required Knowledge, Skills, and Abilities

Demonstrated ability to manage and work with other people.

Ability to read, write, and speak the English language to communicate with others, in person, on the phone, and by written communications in a clear, straightforward, and professional manner. Multi or Bi-lingual language skills are preferred but not required.

Advanced problem-solving skills including proper handling of complex scheduling issues, demanding customer requests, and critical conflict resolution.

Excellent presentation skills which may include detailed presentation/update of project progress and issues to upper management, as well as communication as work activities to assigned supervisors.

Detail oriented with an emphasis on project management.

Exceptional organizational skills to ensure proper workforce utilization, documentation completion, and overall time management.

Should attain the OSHA 30-Hour General Industry training certification.

Should be actively certified as an IICRC Water Damage Restoration Technician (WRT), Fire and Smoke Restoration Technician (FSRT), Applied Structural Drying Specialist (ASD), Applied Microbial Remediation Technician (AMRT), Commercial Drying Specialist (CDS), and Trauma and Crime Scene Technician (TCST) based on the services they are managing. This ensures they know the technical side of the services being offered on a particular project.

Working Conditions

Fast-paced, high pressure work environment. Shift hours may vary depending on the size and scope of the project but will typically consist of eight (8) to ten (10) hour shifts. Ability to sit/stand/walk for prolonged periods of time with approximately sixty percent (60%) of the time evaluating the progress of the site by conducting site walk throughs. Ability to travel locally and out of state when necessary.

Equal Employment Opportunity Statement

All employees of a SERVPRO® Franchise are hired by, employed by, and under the sole supervision and control of an independently owned and operated SERVPRO® Franchise. SERVPRO® Franchise employees are not employed by, jointly employed by, agents of, or under the supervision or control of Servpro Franchisor, LLC, in any manner whatsoever.

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