Head of Facility Management

Description
Legal Aid of Western Missouri is at an exciting moment in its organizational growth. We are expanding our physical footprint, adding to our existing owned facility and leased office locations. This growth makes the Facilities Manager role a critical hire — someone who will not only manage the day-to-day operational needs of a multi-site property portfolio, but who will also play a central role in planning and overseeing a major renovation project that will shape how Legal Aid serves its clients and communities for decades to come.

Job Purpose
The Facilities Manager is responsible for the management, maintenance, and operational integrity of Legal Aid of Western Missouri's property portfolio totaling approximately 44,000 square feet. This role ensures that all facilities are safe, functional, and well-maintained, supporting the organization's ability to serve clients and staff effectively across all sites.

Key Responsibilities
Property Management & Maintenance

Oversee the day-to-day condition and upkeep of Legal Aid’s properties.

Develop and implement preventive maintenance schedules, respond to repair needs in a timely manner, and ensure all facilities meet safety and accessibility standards.

Direct contracted staff, including grounds maintenance workers, janitors and building cleaners, security, and general maintenance and repair workers.

Manage relationships with landlords at leased locations and monitor compliance with lease terms.

Capital Planning & Projects

Assess facility needs and develop short- and long-term capital improvement plans for owned properties.

Manage renovation and improvement projects from planning through completion, ensuring work is delivered on time and within budget.

Identify and implement environmental and energy efficiency initiatives across all offices, including evaluating systems, recommending upgrades, and tracking progress toward cost and sustainability goals.

Vendor, Contractor & Insurance Management

Negotiate with and oversee contractors, vendors, and service providers across all properties, ensuring work quality, contract compliance, and cost-effectiveness.

Maintain and manage property insurance coverage across all offices, including policy renewals, compliance with coverage requirements, and coordination with insurance providers and brokers.

Respond to facilities-related incidents, support claim submission, and resolution.

Budget & Financial Oversight

Develop and manage the facilities budget, including tracking expenditures across properties and identifying opportunities for cost savings.

Work with Finance Team on capital and operational expense planning.

Prepare monthly and/or quarterly financial reports.

Safety & Compliance

Ensure all properties comply with applicable building codes, health and safety regulations, and accessibility requirements.

Maintain documentation and coordinate inspections as required.

Lead emergency preparedness planning and serve as the primary point of contact for facilities-related emergency and disaster response.

Administrative Coordination

Support the Executive Director, Deputy Director of Operations, and other staff on real estate and space planning, and facilities-related projects.

Collaborate closely with Legal Aid’s Operations Manager, who is responsible for day-to-day office management, including vendor communications and contracting, service request tracking and response, and records management.

Requirements
Required Qualifications

5+ years of facilities management experience

Experience managing both owned and leased properties

Demonstrated ability to manage contractors, vendors, and facilities staff

Excellent communication skills with the ability to clearly convey expectations, timelines, and protocols while actively listening to and addressing staff needs

Familiarity with building systems including HVAC, electrical, security systems, and plumbing

Strong budget management and project management skills

Excellent organizational skills and ability to prioritize across multiple sites

Commitment to Legal Aid's mission of expanding access to justice

Preferred Qualifications

Associate's or bachelor's degree, or certificate in facilities management, project management, or a related field

Experience managing multiple properties

OSHA 30-Hour General Industry certification

LEED Green Associate or equivalent sustainability credential

Location
This role is based in Legal Aid's Kansas City, Missouri office. Regular travel between Legal Aid's seven offices is required. Given the nature of facilities management, this role requires availability outside of regular business hours to respond to urgent maintenance issues, facility emergencies, or after-hours needs across any of Legal Aid's locations. While a regular in-office presence is expected, Legal Aid offers a flexible remote work policy to support employees in building schedules that allow them to do their best work.

Compensation & Benefits
The salary range for this position is $75,000-$111,050 based on Legal Aid’s formal salary scale. Placement on the range will be based on factors such as years of relevant experience, budget, and internal equity. Legal Aid offers a competitive benefits package including health, dental, and vision insurance; retirement contributions; and generous leave policies.

LAWMO is an Equal Opportunity Employer. Those applicants requiring accommodation to the interview/application process should contact Human Resources Department at View email address on click.appcast.io.

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