REMOTE - ServiceNow Architect

Responsibilities

Articulate the architectural vision, conceptualize and experiment with alternative architectural approaches; develop and validate the architecture and high‑level solution design against business requirements.

Define prerequisites for development; implement ServiceNow best practices and standards guidance; serve as technical and process best practice advisor/SME to customers and teammates.

Administer the ServiceNow instance, including delegation of groups, modification of CMS, workflows, business rules, UI actions, policies, ACLs, dictionary, catalog items, and updates of existing solutions.

Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITOM, CSM, Knowledge, IRE, SAM/HAM, and Release Management modules within ServiceNow.

Research and evaluate alternative solutions and recommend efficient, cost‑effective options; develop software solutions for new services and functionality.

Propose data models, design changes; review and refine designs for usability; review testing scenarios and refine test cases; coordinate releases, upgrades, and new deployments.

Produce and maintain detailed system documentation (design specs, maintenance, troubleshooting, deployment, disaster recovery, technical notes, testing).

Create and maintain current‑state platform architecture documentation; create well‑structured test plans; translate technical complexities to stakeholders.

Participate in configuration of new applications or suites during planning, development, and rollout phases; contribute to strategic development of platform customizations; maintain awareness of technological advances.

May telecommute to Princeton, NJ from any U.S. location.

Qualifications

Bachelor’s degree in computer science, engineering, or a related field plus 8 years of IT experience, including a minimum of 3 years in IT architecture and application design.

Experience with IT architecture methodologies, standards and best practices; full SDLC experience on the ServiceNow platform.

Software performance engineering practice and consultation; ServiceNow technical and process best practice advisor/SME.

Administration of ServiceNow instance: delegation of groups, CMS modification, workflows, business rules, UI actions, UI policies, ACLs, dictionary, catalog items, and updates of existing solutions.

Design, develop, and implement ITIL processes, ITSM, ITOM, CSM, IRE, SAM/HAM, and Release Management modules within ServiceNow.

Benefits

Salary range: $165,000 per year - $190,000 per year.

Benefits information:

ETS is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. We believe in creating a work environment where all individuals are treated with respect and dignity.

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