Registrar - Emergency Department Registration

Under the direction and supervision of the Senior Manager, Operations, the Admitting/ED Registrar registers and admits patients in the hospital information system, verifies insurance eligibility, collects copayments, makes outgoing and receives incoming phone calls, interacts with internal and external customers and works with others in the department and Hospital to ensure an efficient and effective patient and financial flow.

Delivers outstanding customer service to both internal and external customers. Ensures the integrity of the data in the hospital's information system, Epic, with respect to patient demographic, insurance and admission information. Follows and acts on admission procedures and policies for all admitted patients. Leverages technology tools to communicate with providers and other entities within MGB. Review bed requests and assign bed placements for inpatient units. Obtain authorizations from health insurance companies for admitted patients. Secures follow up appointments in various clinics for Emergency Department patients. Verifies patient insurance using various methods. Applies knowledge of payor requirements and guidelines to ensure effective reimbursement. Assists in ensuring adequate departmental coverage when needed. This includes covering in the Admitting or Emergency Department at the discretion of the Manager. Participates in holiday coverage rotation. Conducts inpatient interviews. Secures patient valuables. Documents accurate information on all patient accounts to ensure an effective workflow throughout the organization. Demonstrates ability to handle difficult situations by using effective problem-solving skills. Serves as a resource for patients and others with questions regarding registration, insurance eligibility and patient admission. Collect insurance copays from patients. Collaborate with others to ensure a positive and effective patient experience. Demonstrates ability to work independently and as part of a team in a fast-paced environment with constant interruption. Flexible availability to accommodate work coverage requests. Able to accurately type at least 40 words per minute. Relates effectively to various types of customers in a professional and courteous manner. Utilizes supervisor or manager to resolve issues/concerns as needed. Attends and participates in departmental meetings. All other duties as assigned.

Shift is Thursday 5pm-8pm, Friday 10pm-6:30am and Saturday 10pm-6:30am.

Education and Experience
Requires a professional, service-oriented individual with strong organizational skills and sound judgment. An independent thinker with the ability to work under limited supervision. Must possess a high school diploma or GED.

Working Conditions
Mental and visual attention requiring combination of alertness and manual dexterity when typing/using a PC. Able to stand for periods of time and able to push 10-15 pounds.

Physical Requirements
High volume of telephone work and face to face interaction with patients, clinical staff and colleagues. Maneuver in fast paced inpatient and clinical areas. Professional business attire is required. Because this position is patient-facing and the Hospital is always open, the Admitting/ED Registrar must be prepared to work outside his/her scheduled hours when required by the Manager. This is an essential employee role. During a state of emergency or disaster that may impact the operations of the Hospital, all employees in this role could be required to report for duty.

Physical Requirements

Standing Occasionally (3-33%)

Walking Occasionally (67%)

Sitting Constantly (67-100%)

Pushing Occasionally (50%)

Reaching Occasionally (50%)

Gross Manipulation (Handling) Constantly (67-100%)

Fine Manipulation (Fingering) Frequently (34-66%)

Feeling Constantly (67-100%)

Vision - Far Constantly (67-100%)

Vision - Near Constantly (67-100%)

Talking Constantly (100%)

Hearing Constantly (100%)

Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. By embracing diverse skills, perspectives and ideas, we choose to lead. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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