Head of Facility Management

Facility Manager – JLLOur people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.Lead the delivery of exceptional facility management services that keep our client's operations running seamlessly. As Facility Manager, you'll be the driving force behind maintaining high customer satisfaction, ensuring compliance with operational standards, and building strong relationships with clients, landlords, and vendor partners. This role is your opportunity to make a tangible impact by implementing innovative programs that reduce costs, increase productivity, and elevate JLL's reputation as a trusted facility management partner. You'll oversee both hard and soft services while leading a dynamic team to deliver excellence every day.What your day-to-day will look like:Maintain and enhance client satisfaction by delivering comprehensive facility management services and implementing programs that exceed expectationsMonitor and manage Service Level Agreements (SLAs) monthly, identifying potential challenges and planning corrective actions to meet or exceed Key Performance Indicators (KPIs)Conduct weekly and monthly safety and vendor inspections to ensure compliance with local codes, regulations, and JLL operational standardsManage work orders for in-house staff and vendors, coordinating facility soft services including meeting preparation, conference room reservations, food services, parking, vending, and badgingOversee space management and coordinate ongoing moves, adds, and change activities to support client operationsDevelop and manage capital and expense budgets by interfacing closely with client representatives and preparing monthly/quarterly variance reportsLead staff development, planning, and performance management while enforcing all company policies and safety training requirementsRequired Qualifications:Minimum 3 years of facility management experience in corporate environments, third-party service providers, or consultingStrong organizational and management skills with proven ability to oversee multiple facilities of different functionsExcellent verbal and written communication skills with strong presentation capabilitiesProficiency in MS Office, MS SharePoint, and CMMS (Computerized Maintenance Management Systems)Strong interpersonal and supervisory skills with ability to matrix manage both technical and administrative staffDemonstrated ability to develop and implement innovative programs that reduce operating costs and increase productivityExperience supervising vendor performance during normal and off-hours, including weekends when necessaryPreferred Qualifications:Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field (or equivalent work experience)Minimum 8 years of facility management experience in corporate, third-party, or consulting environmentsExperience in matrix management organizationsKnowledge of real estate, telecommunications, furniture systems, accounting principles, and building systemsProfessional certifications such as CFM (Certified Facility Manager), FMA, or similar credentialsExperience with budget development, variance analysis, and financial reportingBackground managing client relationships with landlords and tenant liaisonsLocation: Martinsburg, WVWork Shift: 1st Shift (6:00 AM – 2:30 PM)This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.On-site –Martinsburg, WVIf this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!Personalized benefits that support personal well-being and growth:401(k) plan with matching company contributionsComprehensive Medical, Dental & Vision CarePaid parental leave at 100% of salaryPaid Time Off and Company HolidaysEarly access to earned wages through Daily PayJLL Privacy Notice