Head of Operations & Business Management

The Heavy Haul Operations Manager oversees all daily activities within the heavy haul team, providing strong leadership, operational direction, and strategic planning to ensure the safe and efficient movement of oversized and overweight cargo. This role is responsible for supervising the heavy haul operations team, coordinating cross‑departmentally with supporting functions, and ensuring that the customers’ requirements are consistently met to their expectations. The manager works closely with the HH team, sales, and billing teams to maintain service standards and support future business growth.

Supervisory Responsibilities:

Oversee daily team operations, ensuring workload balance and productivity.

Promotes employee development and retention through training, feedback, and mentorship.

Essential Duties and Responsibilities:

Operational Leadership

Provide hands‑on leadership in the daily management of the heavy haul operations team, ensuring clear communication and consistent execution following standardized SOPs.

Oversee and monitor employee work assignments, workflow, work standards, accuracy, and productivity.

Lead, mentor, and develop team members by setting performance targets, providing coaching, development, and feedback to support long‑term professional growth.

Manage personnel administration tasks, time‑off requests, manage schedule coverage, review and approve timecards for payroll processing.

Operational Oversight

Participate in the collaboration and review on project pricing and provide operational insight to ensure RFQs are accurate, feasible, and cost‑effective.

Identify operational risks and work with leadership to resolve issues, enhance processes, and strengthen overall operational performance.

Promote clear, consistent professional communication across internal teams to ensure shared operational alignment, collaboration, and effective problem‑solving.

Prioritize and balance team workloads to address time‑sensitive matters that impact service performance, customer satisfaction, and operational quality.

Demonstrate a positive, solutions‑oriented mindset while leading in a dynamic, fast‑paced environment.

Collaborate closely with cross‑functional departments, ensuring to meet sales expectations and billing timelines, to deliver unified customer experience.

System & Process Improvement

Lead cross‑functional initiatives focused on improving efficiency, eliminating bottlenecks, and optimizing heavy haul processes throughout the project lifecycle.

Identify, recommend, and implement new workflow processes and systems that improve accuracy, reduce manual effort, and improve overall productivity and quality control.

Champion a culture of continuous improvement by encouraging team feedback, sharing best practices, and promoting innovative solutions that support long‑term success.

Professional Conduct & Administrative

Set a strong example of professionalism and ethical decision‑making for the team, establishing clear expectations for high performance, respect, and accountability.

Ensure consistent compliance with documentation, reporting standards, and audit‑readiness protocols, maintaining accurate records to adhere to company and regulatory requirements.

Maintain regular, punctual attendance and dependable work habits, setting an example of consistency expected from all team members.

Consistently uphold professionalism, integrity, accountability, and a customer‑first mindset.

Committed to company values and professional standards across all responsibilities.

Position Overview

The position is critical to ensure the company fulfills its promise of safe, reliable, and high‑quality heavy‑haul transportation services. The Heavy Haul Operations Manager plays a central role in supporting customer satisfaction, operational efficiency, and long‑term business growth.

Required Skills:

Proven leadership in 3PL complex logistics or transportation operations.

Strong technical and industry knowledge in oversized overweight (OS/OW) transportation, equipment, routing, and permitting.

Proven ability in managing complex projects with PMP certification or equivalent project management experience preferred.

In‑depth knowledge of DOT regulations, business development principles, and industry best practices within the specialized transport sector.

Excellent communication and conflict resolution skills, with the ability to lead teams and collaborate across departments.

Education and Experience:

High school diploma or GED required.

Bachelor’s degree in Logistics, Supply Chain Management, Business Administration, or related field is a plus.

5 + years of experience in heavy haul transportation roles.

At least 3 years of direct supervisory experience are required.

PMP certification, Six Sigma, or equivalent process improvement credentials preferred.

Prior CDL‑A driving experience is beneficial but not required.

Why work with us?

Health Insurance

Vision Insurance

Employer provided Basic Life & AD&D

Employer provided Long Term Disability

Ancillary Benefits

Short Term Disability

Critical Illness

Pet Insurance

Accident

Hospital Indemnity

Legal

Paid Time Off – Vacation and Sick

Paid Holidays

New Year’s Day

Memorial Day

Independence Day

Labor Day

Thanksgiving Day

Christmas Day

401(k) Retirement account with a company match

Health Savings Account (HSA)

Onsite Gym (Free to employees)

Employee Assistance Program (EAP)

Countless workplace recognition and perks!

Employee of the Year Awards

Employee of the Quarter Awards

Employee of the Month Awards

STARz Employee Recognition Program and Awards

Employee Lunch-and-Learns

Recognition for our Veterans

Community Giving throughout the year

Recycling initiatives and Sustainability programs

Wellness program clubs and challenges

Employee team‑building outings

Numerous parties/luncheons throughout the year

Casual dress code

Recognized as one of Jacksonville Business Journal’s BEST PLACES TO WORK 5 Times

Top Workplaces of 2024 presented by the Florida Times-Union

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