Remote Healthcare Advocate - (Call Center)
Henry Ford Health
At Henry Ford Health, we're committed to advancing health and improving lives for the millions of people we serve across Michigan and around the world. As one of the nation's leading academic health systems, we provide a comprehensive continuum of care that includes primary and preventive services, specialty and complex care, virtual care, pharmacy, home health, eye care, health insurance, and more. With 12 hospitals and hundreds of ambulatory care locations, including former Ascension Southeast Michigan and Flint Region facilities, our growing network expands access to exceptional care in the communities we serve.
Headquartered in Detroit, Henry Ford Health is helping shape the future of healthcare through the transformative Future of Health: Detroit initiative, a $3 billion investment that is redefining our academic healthcare campus and advancing innovation, research, education, and community impact.
Whether you're caring for patients, supporting operations, conducting research, or driving new solutions, you'll be part of a team united by a shared mission: delivering exceptional care, advancing health outcomes, and building healthier communities for all. Department: Contact Center
Schedule: Full Time (40 Hours/Week)
Location: Detroit/Remote
Shift: Days
Under general supervision, follows established protocols to schedule patient appointments for specified practice groups and/or multiple locations in a busy call center. updates registration and insurance information; responds to telephone inquiries from all callers/customers; Advocates on the caller/customer behalf to ensure their needs are met. Acts as a welcoming front door for all callers/customers, instilling loyalty and anticipating needs, while providing efficient, effective customer relationship management.
High school diploma or G.Two years customer service experience. An Associate's degree in business or related field preferred. Previous HFHS clinical/customer service experience helpful. Strong computer skills and working knowledge of Microsoft Office products. Maintains the established Quality Assurance & Workforce Adherence goals.
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