Receptionist/Front Desk Registration

Front Desk Receptionist

The mission of The Los Angeles Cancer Network is to provide unparalleled care to each patient that comes through our doors. We are proud to be at the forefront of cancer research through our partnership with OneOncology.

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

The Front Desk Receptionist is responsible for greeting patients and answering telephone calls for the Los Angeles Cancer Network. This role will also provide office support for the front office area.

Patient registration/check-out

Reconcile daily cash report

Schedule and update patient appointments, blood transfusions, and diagnostic tests in accordance with established protocol

Answer telephone and respond to inquiries, direct caller to appropriate personnel or initiate a triage message for response by medical personnel. Maintain supplies and cleanliness of the front office

Demonstrate exceptional customer service skills in the performance of work assignments and duties

Accurately document in the EMR system

Training new hires on the process and procedures of the practice

Verifies patient's insurance information and updates billing staff if any changes

Demonstrates exceptional assessment, critical thinking, and customer service skills

Ability to collaborate, set priorities, and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations

Ability to communicate clearly with patients, families, visitors, healthcare team, physicians, administrators, leadership and others

Great Customer Service Skills

Medical Terminology-Oncology/Hematology Specific

Bilingual in Vietnamese/English preferred

Basic computer knowledge

Base Salary Range: $21.00 to $23.00 per hour