Lead Concierge (Overnights)

Saul Company has been engaged in the acquisition, renovation, construction, and management of residential property in the Washington Metropolitan area. The Residential division is currently comprised of four luxury properties: The Waycroft (Arlington, VA), Park Van Ness (Washington, DC), The Kennedy-Warren (Washington, DC), Lyon Place (Arlington, VA), The Milton at Twinbrook Quarter (Rockville, MD) and Hampden House (Bethesda, MD). Our Residential division prides itself on providing a high level of customer service to our residents to ensure complete resident satisfaction.
Do you have a passion for customer service and networking? Under the direction of the General Manager, the Lead Concierge will be responsible for providing superior customer service at the front desk for all residents, visitors and vendors. This shift is Monday-Friday, 7:00 am – 3:00 pm, there may be some weekend and night shifts.

As a Lead Concierge you are responsible for ensuring our residents’ needs are met and they feel welcomed and safe when they walk into their home. Greeting and responding to resident requests and inquires.

• Addressing residents’ concerns in accordance with the company's customer service standards.
• Ensuring that only authorized individuals enter the building.
• Managing multiple phone lines and directing them to the appropriate destination.
• Assisting with resident packages and mail.
• Finding shift coverage when Concierges call out.

Related experience as a concierge or a strong customer service background.

• Strong written, verbal, and computer skills.
• Knowledge of Yardi is a plus.
• Flexible attitude and adapt quickly to various situations.
• A positive attitude and a willingness to help others.
• Flexibility to work evening and weekend shifts.
• or more, regularly required to talk and hear, able to stand for prolonged periods of time or walk long distances, and occasionally be able to sit, climb stairs, stoop down, and bend down.

Demonstrates a commitment to continuous improvement, innovation, and achieving the highest possible standards for performance.
Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
Planning & Organization: The ability to devise a course of action for themselves and others to accomplish a specific goal while managing time and resources to meet deadlines and expectations.
Process Operation: The ability to identify, implement, follow and complete appropriate procedures for tasks.
Asserts own ideas and persuades others, gaining support and commitment from others; mobilizes people to take action, using creative approaches to motivate others to meet goals.
Relationship Building: The capacity to comprehend and engage in methods of building effective relationships with colleagues and customers.

based on experience), an incentive program, tuition reimbursement, commuter benefits, PTO, a diverse and inclusive work culture, and much more.

Base pay is one component of The Residential Division's total compensation package, which also includes access to or eligibility for healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, incentive plans and more.
If you are a candidate in need of assistance or an accommodation in the application process, please contact corporate.Equal Opportunity Employer/Veterans/Disabled