Head of Operations Management (m/w/d)

Summary Are you an experienced IT leader passionate about driving operational excellence in mission-critical environments? We are seeking a highly skilled Operations Manager to lead and oversee enterprise IT operations supporting Federal Government and Department of Defense (DoD) missions.

This position is contingent upon contract award.

Responsibilities Lead the day‑to‑day management and strategic direction of enterprise IT operations and service delivery activities.

Oversee implementation and execution of Information Technology Service Management (ITSM) best practices to ensure efficient and effective service delivery.

Manage operational performance across infrastructure, systems administration, networks, cybersecurity, and customer support functions.

Establish operational objectives, priorities, and performance metrics aligned with customer and organizational goals.

Direct technical teams responsible for maintaining secure, reliable, and compliant IT environments.

Monitor service levels, system availability, incident response, change management, problem management, and continuous improvement initiatives.

Develop and implement operational policies, procedures, and governance processes.

Coordinate resources across multiple functional areas to support mission requirements and program objectives.

Ensure compliance with DoD cybersecurity requirements, RMF standards, information assurance policies, and applicable regulations.

Analyze operational risks and develop mitigation strategies to ensure continuity of operations.

Provide leadership in incident management, escalation resolution, and operational decision‑making.

Other duties as assigned.

Qualifications Bachelor's degree in Information Technology, Computer Science, Cybersecurity, Information Systems, Engineering, or related field preferred.

Minimum ten (10) years of demonstrated experience in IT Operations utilizing IT Service Management (ITSM) best practices within a Federal Government environment, preferably within the Department of Defense.

Minimum ten (10) years of demonstrated experience in a senior IT management role supporting Federal Government or DoD customers.

Demonstrated experience leading technical operations teams supporting enterprise‑scale environments.

Current DoD 8570.01‑M IAM Level II certification required.

Active TS clearance.

Successfully pass background and drug screening.

Knowledge, Skills and Abilities Advanced knowledge of enterprise IT infrastructure, networking, cybersecurity, and systems engineering principles.

Strong leadership and people management capabilities.

Ability to provide technical oversight across multiple complex projects simultaneously.

Strong understanding of information assurance and cybersecurity frameworks.

Excellent analytical, organizational, and problem‑solving skills.

Estimated Salary/Wage USD $123,594.56/Yr.

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