Head of Client Support Services

If you’d like the chance to make your mark with the world’s largest equipment rental provider, come build your future with United Rentals! As a Service Manager II, you’ll be the leader of a major maintenance enterprise. You’ll have the opportunity to hire and motivate an amazing team of Service Technicians. You’ll continually improve efficiency and customer satisfaction, by ensuring equipment is properly maintained and repaired. You will work closely with the Branch Manager, and help build a profitable location with your leadership, service and maintenance knowledge, and business management.What you'll do:Motivate, coach and train technicians to exceed time & quality standards and comply with standard repair and maintenance processesStaff location adequately based on skills and workloadResponsible for R&M, P&L and associated costs/budgetLead, plan, measure and continuous improvement of all service and maintenance performance metricsOversee parts department activities, to ensure optimal customer service, technician/shops/OEC productivity and cost controlEvaluate performance and promotability of team members. Identify and provide necessary skills training and regular coachingPromote a culture of safety and discipline through leadership, exemplary personal compliance, accountability and communicationOther duties assigned as neededRequirements:High School diploma required; bachelor’s degree preferredValid driver's license with acceptable driving recordExtensive Equipment Fleet Maintenance and leadership experience5 years’ service and maintenance experience and a minimum of 3 years supervisory experienceStrong motivational and leadership skillsExcellent customer service skillsStrong knowledge of maintenance accounting and P&LBasic computer skills particularly with Microsoft ExcelThis position is deemed Safety Sensitive for purposes of United Rentals’ policies and procedures.We’re an award-winning company (recently named a Glassdoor Best Place to Work in 2026) that truly cares about our people - That’s why we offer best-in-class benefits and perks that will support you and your family. In addition to our health and financial plans, we also offer:Paid Parental LeaveUnited Compassion FundEmployee Discount ProgramCareer Development & Promotional OpportunitiesAdditional Vacation Buy Up Program (US Only)Early Wage Access through Payactiv (US Hourly Only)Paid Sick LeaveAn inclusive and welcoming cultureExplore our comprehensive U.S. benefit offeringsFor Canadian benefits, click hereUnited Rentals, Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race, color, religion, sex, national origin, age, genetic information, citizenship status, veteran status, sexual orientation, gender identity, disability, or any other status protected by law. If you need a reasonable accommodation at any point of the application process, please email View email address on click.appcast.io United Rentals, we proudly hire active duty members, veterans, reservists, and their families. The values that define your service—leadership, discipline, integrity, and teamwork—are the same values that drive our success. With many veterans already part of our team, we’re ready to help you transition into a rewarding career.The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position, location, education, training, experience, skills, and ability.Full time