Head of Facility Management Headquarter (m/w/d)

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Transform at JLL as a Facilities Manager on a prominent Fortune 500 technology client account! You will work with an integrated facilities management team at our client's headquarters.

The Facilities Manager supports end-to-end facilities service delivery across a large, multi-site client portfolio. This role is responsible for day-to-day oversight of integrated facilities services (with emphasis on soft services), ensuring performance aligns to the Management Agreement, Scope of Work, Service Level Agreements (SLAs), and KPIs. The FM will help drive operational excellence, customer satisfaction, risk mitigation, and continuous improvement while supporting account initiatives, projects, and governance rhythms.

Facilities Operations & Service Delivery: Lead onsite soft services program (janitorial, waste, pest control, landscaping, workplace services) across assigned buildings and shifts; maintain operational readiness through standardized routines, inspections, and checklists; ensure timely response to service requests and validate completion quality before closeout.

Vendor & Contractor Management: Manage day-to-day performance of service partners ensuring adherence to SOW, SLAs, and safety requirements; conduct documented inspections to validate staffing, consumables, and schedule compliance; establish formal vendor governance cadence including weekly check-ins, monthly performance reviews, and quarterly business reviews.

Vendor Accountability & Financial Controls: Drive vendor accountability through documented performance plans and ongoing audits; Quality Assurance & Continuous Improvement: Implement and audit internal management systems to ensure consistent execution; track KPI trends, analyze root causes of performance gaps, and drive sustainable corrective actions.

Risk Management, Safety & Incident Response: Support portfolio risk management program including hazard identification and mitigation tracking; ensure compliance with site safety rules and vendor requirements; follow escalation and incident reporting procedures for service disruptions or safety events; Client Experience & Stakeholder Management: Deliver high-touch customer service as visible facilities point of contact; proactively manage client expectations through clear communication and transparent status updates; capture feedback from walkthroughs and meetings, ensuring actions are documented, tracked and closed; build credibility through consistent execution and data-backed reporting.

Provide recurring reporting on service performance, KPIs, exceptions, and corrective actions to client and internal leadership; assist with annual budget planning and forecast support; actively support teamwork and performance excellence across onsite teams; promote culture of safety, service, responsiveness, and continuous improvement.

High School Diploma or equivalent with valid driver's license required

Minimum 3+ years of facilities management and/or vendor management experience (enterprise portfolio experience preferred).

Demonstrated experience managing performance-based service contracts, SLAs, KPIs, and service recovery actions.

Strong vendor management capability including inspection/audit programs, governance cadence, performance reviews, and corrective action tracking; strong customer service orientation with professional approach to managing expectations and handling escalations.

Working knowledge of budgeting, invoice validation, and operating within defined financial controls to support account fiscal responsibility and cost management.

Proficiency with workplace/service management tools including work order platforms, reporting dashboards, Excel/Google Suite, and other systems used to track performance and operational metrics.

Proficiency with computerized maintenance management systems (CMMS) such as Corrigo

Personalized benefits that support personal well-being and growth

Comprehensive Medical, Dental & Vision Care

Paid Time Off and Company Holidays

Early access to earned wages through Daily Pay

Accepting applications on an ongoing basis until candidate identified.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, you may email us at View email address on click.appcast.io.