Part Time Spa Front Desk Receptionist

Compensation Type Hourly
Highgate Hotels Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands.
Escape to a tropical beachfront paradise complete with everything you need for the perfect getaway, including delicious dining, beachfront bars, relaxing comforts, and endless activities. We are seeking a professional, dependable, and guest-focused Part-Time Spa Receptionist to join ourteam. The Spa Receptionist serves as the first point of contact for guests and supports daily spa operationsthrough appointment scheduling, guest communication, payment processing, retail sales, andadministrative assistance.
Answer telephone calls, emails, and guest inquiries promptly and accurately.
Educate guests about spa services, packages, enhancements, promotions, and policies.
Communicate appointment changes, special requests, and guest concerns to service providers andspa leadership.
Support retail sales by assisting guests with product selection and maintaining product knowledge.
Maintain an organized, clean, and welcoming reception and retail area.
Assist with inventory counts, retail displays, administrative tasks, and promotional activities.
Follow all company policies, confidentiality requirements, cash-handling procedures, and guest-service standards.
Participate in team meetings, training sessions, and spa events as needed.
Qualifications Previous reception, hospitality, spa, salon, retail, or customer-service experience is preferred.
Strong verbal, written, telephone, and interpersonal communication skills.
Ability to manage multiple priorities in a fast-paced guest-service environment.
Comfortable using scheduling software, point-of-sale systems, email, and basic office technology.
Ability to handle payments and confidential guest information accurately.
Sales experience and knowledge of spa services or retail products are preferred.
Availability to work a flexible part-time schedule, including weekends, evenings, and holidays as needed.

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