Full Time Head of Housekeeping

White Lodging develops and operates a portfolio of award-winning premium hotels, rooftop bars, and restaurants in some of the country's most dynamic cities. We know that the hospitality business, like life, is about how you make people feel. You'll help bring the virtue of hospitality to life while we create an environment that allows you to be your best self and grow.

Courtyard by Marriott Richmond Downtown and Residence Inn by Marriott Richmond Downtown are two complementary Marriott-brand hotels serving the heart of Richmond, Virginia. The Courtyard Richmond Downtown delivers the premium, guest-focused experience business and leisure travelers expect from one of Marriott's most trusted brands - ideally positioned for corporate travelers, leisure guests, and visitors exploring Richmond's vibrant downtown corridor. The Residence Inn Richmond Downtown offers spacious, thoughtfully designed extended-stay accommodations for long-term travelers who need the comforts of home in the center of one of the Mid-Atlantic's most historically rich and rapidly growing urban markets. Together, these two properties create a compelling dual-brand housekeeping leadership opportunity in the competitive downtown Richmond hotel market.

We are hiring a Dual Housekeeping Manager to oversee Housekeeping and Laundry operations across both Courtyard by Marriott Richmond Downtown and Residence Inn by Marriott Richmond Downtown. This is a hotel housekeeping management role in Richmond, Virginia for an experienced hospitality leader who leads from the front - supervising and developing housekeeping teams across two distinct Marriott-brand properties, maintaining the cleanliness and presentation standards that define the guest experience, and driving the operational excellence that keeps guests coming back. If you're a Housekeeping Manager, Executive Housekeeper, or housekeeping supervisor ready to step up and looking for hotel housekeeping manager jobs in Richmond, VA, or dual-branded Marriott housekeeping leadership roles in downtown Richmond, White Lodging offers more career mobility and advancement opportunities than a single-property employer ever could.

Oversee all Housekeeping and Laundry department operations across Courtyard by Marriott Richmond Downtown and Residence Inn by Marriott Richmond Downtown - ensuring full compliance with cleanliness, safety, and guest satisfaction standards at both properties
Ensure all guest rooms, public spaces, and associate areas at both Richmond Marriott properties are clean, well-maintained, and presented to the highest premium hotel standards on every shift
Execute daily leadership responsibilities across the dual-property housekeeping operation - including financial management, payroll processing, associate scheduling, and department performance tracking
Recruit, train, and develop housekeeping associates and supervisors across both properties - building a culture of cleanliness, accountability, and professional growth within the dual-brand housekeeping team
Conduct regular room and property inspections to verify cleanliness, safety, and full compliance with White Lodging standards and Marriott brand requirements across both downtown Richmond hotels
Manage housekeeping inventory, supply ordering, linen par levels, and equipment maintenance to ensure uninterrupted daily operations across the Courtyard and Residence Inn Richmond Downtown
Prior hotel housekeeping leadership or supervisory experience - required; experience at a Marriott-brand, dual-branded, or upscale hotel property strongly preferred
A passion for service with a positive, can-do attitude - you set the tone for your housekeeping team and your guests on every shift across both properties
A genuine interest in training and developing future housekeeping leaders - you invest in your team's growth and build the internal promotion pipeline that defines a healthy housekeeping operation
Excellent communication and listening skills with a sharp eye for detail - from room presentation standards to associate performance, nothing escapes your attention across a dual-property housekeeping environment
The ability to thrive in a fast-paced dual-property hotel environment and adapt quickly to changing operational priorities across two distinct Marriott brands simultaneously
Creative problem-solving skills and a results-driven approach - you find solutions, remove obstacles, and deliver consistent housekeeping performance across both Richmond Marriott properties
Unlimited employee referral bonuses

• Affordable medical insurance with free wellness care
• Tuition reimbursement
• Discounts at White Lodging restaurants
• Growth opportunities across multiple hotel properties in your market

• Medical, dental, and vision insurance - starting day 1
• Life and disability insurance
• Employee Assistance Program (EAP)