Head of Project Management

Project Manager

Reports To: Operations Manager

Production

Ensures roofing projects are delivered safely, on time, within budget, and to required quality standards while maintaining a positive customer experience. Oversees project planning, documentation, subcontractor management, and customer communication throughout the project lifecycle.

Project Planning & Review

Review job pictures, special instructions, and contracts to ensure project scopes are accurate and realistic.

Verify subcontractor invoices and confirm all billed work is completed.

Coordinate project plans, material orders, and required documentation before approval.

Review and update insurance roofing, siding, and other trade orders for accuracy.

Confirm material quantities and specifications are correct.

Manage insurance window orders, including scheduling measurements and verifying materials.

Partner with the Estimating Manager to obtain documentation for insurance reimbursement.

Project Execution & Support

Provide recommendations to sales, production, and operations regarding best practices.

Visit jobsites to document issues and recommend corrective actions.

Support operations personnel to ensure they understand job responsibilities and deadlines.

Customer Communication & Issue Resolution

Handle escalated customer disputes constructively and professionally.

Strong knowledge of roofing and siding best practices, materials, and installation techniques.

Proficiency in project coordination and documentation.

Proficiency with basic computer tools and CRM/project management systems.

Strong customer service skills and experience handling escalations.

Integrity & Accountability – Ensures projects meet ethical, quality, and compliance standards.

Communication – Provides clear, timely updates to customers, crews, and leadership.

Results Orientation – Keeps projects on schedule and within budget.

Leadership & Influence – Guides crews, subcontractors, and staff effectively.

Coaching & Development – Provides feedback and support to operations staff.

Project Management – Plans, organizes, and oversees multiple projects simultaneously.

Customer Focus – Maintains professionalism and delivers a positive homeowner experience.

Financial Acumen – Reviews and verifies subcontractor invoices and job costs.

Accountability – Owns project outcomes and commitments.

Attention to Detail – Ensures scopes, materials, and invoices are accurate.

Integrity – Builds trust with crews, customers, and leadership.

Teamwork – Collaborates with sales, operations, and subcontractors to complete jobs.

3+ years of direct experience in construction, roofing, or siding required.

3+ years of operations or project management experience preferred.

Strong background in project planning, subcontractor coordination, and insurance documentation.

Combination of office and field-based work.

Requires ability to navigate jobsites, climb ladders, and document roofing issues.

Must comply with OSHA regulations, local building codes, and company safety protocols.