Head of Operations & Business Management

The Operations Director will passionately lead our organization's Operations department. They will ensure all members of the operational leadership team are

meeting their goals each month and will manage the communication process ensuring that all leaders and team members are communicating in a thorough and

effective manner.

Key Responsibilities

Innovation & Strategy

Create a long-term and innovative strategy around the Operations department, its systems, procedures, equipment, and leaders. Research and stay current with the resources offered by Chick-fil-A or used at other stores. Work with store supervisors to determine what should be implemented and purchased.

Vision

Ensure the store is always moving forward and working towards the store vision; actively plan and prepare for the store’s future in monthly, quarterly, and annual increments

Accountability

Ensure all Supervisors are completing all tasks in the appropriate time and that their "out of operations time" is monitored

Goals

Ensure all of the store's goals are being met and problem solve to create solutions if they are not

Development

Meet weekly with all supervisors to problem solve and strategize to meet store goals; meet monthly one-on-one with supervisors to coach, teach, and develop their skills

Reviews

Perform quarterly reviews with your Supervisors accompanied by the Operating Partner; annual performance review to discuss eligibility for a pay increase;work with the Operating Partner to manage the pay raises and promotions of operational leaders

Maintenance

Ensure broken equipment is repaired, facilities are damage free and fixed in a timely manner, order necessary parts for the store, and maintain the equipment and repair budget

Vendors

Keep track of vendors, pricing, and ensure that they are performing all duties up to standard and in the appropriate time frame

Documentation

Handle any store conflict or discipline issues in regard to operational leaders with HR Director or another 3rd party; document and report properly

Payroll

Ensure time punches are accurate and ready for the Operating Partner to submit each pay period

Operational Time

Assist in the store operations minimum 30 hours/week (scheduled time) may vary spending on needs of the business

Success Factors & Matching Measurements

We will know the Operations Director is successful when we see:

The above responsibilities completed correctly, consistently and in a timely manner

An ambassador who shows a high level of engagement with their contribution to the organization's vision and results

Behavior that embodies the Chick-fil-A culture and treats everyone with honor, dignity, and respect

The Operations department continuing to develop its leaders, maintain a positive culture, and consistently reach the store's goals

The Store Directors and Managers flourishing in their roles and demonstrating a high level of engagement

The Operations Director should

Focus on systematically and effectively communicating all management related goals and CEM success factors

Combine critical thinking and practical leadership to create a culture of innovation and lead the Operations department to new heights of achievement

Enthusiastically and passionately lead the Operations team and support fellow Officers

Professionally represent our business in a remarkable manner out in the field, on the phone, and through all correspondence

Intentionally build relationships and create enthusiasm with our guests and team through positive interactions

Be able to listen to employee and customer comments and solve any issues with a genuine and gracious manner and work to recover all guests and employees

Work a minimum of thirty hours per week in the restaurant on shift, allocate ten hours per week to planning and meeting times

Benefits

Competitive Pay (40 hours per week)

Access to Health Insurance

Paid Vacation

401k Contributions (after 1 year)

Access to Scholarships at $2,500 per year

Sundays Off

Free Meals

Positive Work Environment

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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