Receptionist to the SPA Hotel

THE FAENA CULTURE The FAENA Movement is one of culture, art and community. The FAENA Culture is steeped in the warmth and traditions of the south combining authentic and attentive hospitality with the world’s finest amenities. Creating carefully curated spaces paired with excellence in service to delight the most sophisticated guests as they are indulged by the FAENA Culture.

Job Overview Spa Receptionists are responsible for maximizing the revenue of the spa through effective scheduling, yield management and sales. As the first point of contact for the spa this role ensures outstanding five-star guest relations, by delivering all hotel standards at Spa Reception.

Duties And Responsibilities Maximize revenue of treatments and programs through effective scheduling, yield management and cross sales.

Contribute to the team’s overall targets and strive to achieve personal targets and goals as set out by the Spa Management team.

Responsible for all billing procedures at the reception desk and the correct reconciliation of funds at the close of each shift and at the end of the day’s work.

Ensure confidentiality at all times including data protection, medical details and any information provided in confidence by the client.

Report any guest complaints to the Spa Manager so that they can be handled promptly and effectively.

Prepare all guest correspondence and administration as per brand standards and ensure excellent presentation.

Provide information on spa facilities during tours including benefits, utilization instructions and health and safety.

Maintain the cleanliness, presentation and organization of the reception area at all times.

Ensure that adequate supplies of all public information material are available and are in immaculate condition.

Prepare the reception area for the start of the next shift, ensuring all messages are communicated and carry out a detailed hand over.

Answer telephones within three rings and in a professional manner

Liaise with other hotel departments to ensure guest needs are met and communicated. Maintain a good knowledge of the hotel and facilities available.

Day to day responsibility for equipment, products, cleanliness and hygiene of the reception and other spa areas.

Maintain a high standard of appearance and personal hygiene as laid down by the Spa Director/Manager.

Support all departments in the spa including covering reception and spa attendant duties as and when required.

Must adhere to training as set down by the Spa Supervisor and attend all training courses as deemed necessary.

Physical Abilities Remain in stationary (standing) position for 8 hours or more hours throughout work shift.

Satisfactorily communicate with guests, management and co-workers to their understanding.