Help Desk IT Support / Technical Support

A leading provider of outsourcing, consulting, and systems integration providing IT consulting services to the medical industry, is seeking a motivated, energetic Help Desk Technician to be onsite in Waltham, MA.

This role will be a combination of ticketing, phone calls, troubleshooting and customer service, in a high volume environment!

The ideal candidate will image and update PCs to bring infrastructure up to appropriate standards for our client's configuration of their environment. This role provides a great opportunity to gain hands-on experience in troubleshooting, hardware/software maintenance, and network support in a collaborative environment. The Help Desk Technician will work closely with our client's management and employees to understand their needs and solve support issues. Work with team to image and swap out PCs across the entire network.

Travel required to swap and replace equipment.

Assist with technical support to end-users via phone, email, or in-person.

Troubleshoot hardware and software issues for desktop computers, laptops, and mobile devices

Install, configure, and maintain operating systems, software applications, and peripherals.

Assist with setting up and managing user accounts, permissions, and access rights in Active Directory.

Perform basic network troubleshooting (e.g., Help maintain IT documentation, including hardware/software inventories and technical procedures.

Collaborate with senior IT staff for escalated issues and ongoing projects.

Ensure the security and privacy of networks and computer systems.

Help team Perform analysis, troubleshooting, diagnosis, and resolution of client systems and network, including IP phone systems

Work with team implement, upgrade, migrate, and maintain all Microsoft Windows pc's

Collaborate with onsite and remote IT support Team members

Bachelor's degree in information technology, Computer Science, or a related field (or equivalent experience).

Min 2+ years of experience in a help desk or IT support role in a professional environment.

Basic understanding of networking (TCP/IP, DNS, DHCP) and computer hardware.

Familiarity with Windows operating systems.

Ability to work a flexible schedule is required; may occasionally be required to work outside standard business hours with travel to other satellite locations

Microsoft Certification (MCSE or MSTP) a plus but not required.

Strong skills deploying, using, and troubleshooting Windows desktop operating systems

Understanding of Microsoft Active Directory, Group Policy, and File and Print services

Understanding of Office 365

Networking Protocols including DNS, DHCP, & TCP/IP

An understanding of Terminal /RDP and or Citrix Services administration and troubleshooting

Candidate must be familiar with automated systems monitoring tools

Knowledge of Windows Configuration designer

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