Head of Housekeeping

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests - memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization.

The Executive Housekeeper(age 18+) is responsible for overseeing the daily directives of the Camp-Resort’s housekeeping department. This supervisor will lead a team of housekeepers and inspectors. This is afull-time position and reports to the Office Manager.

DUTIES & RESPONSIBILITIES

Administrative Duties

Schedules staff, monitors payroll, and maintains compliance with a payroll budget

Participates in the recruitment process and selection of talent for the housekeeping department

Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department

Participates in the development and execution of training programs for new hires as well as ongoing training for staff members

Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance

Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members

Assists with maintaining an inventory of housekeeping supplies and equipment

Maintains SDS and inventory for all chemicals

Daily Duties

Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk

Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets

Provides coaching, encouragement, and recognition to staff members when necessary

Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement

Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas

Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded

Assists with cleaning cabins

Manages the laundry process by maintaining the inventory and cleanliness process

Assists with the inspection of cabins and other facilities to ensure cleaning standards are met

Other Essential Duties

Completes required reports on a timely basis

Schedules deep clean on a bi-annual basis

Collaborates with park and home office departments

Responds to guest inquiries using the company’s service recovery guidelines

Utilizes and learns the reservation system for daily planning

Participates in other projects and activities as assigned

EDUCATION/TRAINING/EXPERIENCE

Housekeeping experience required

Experience in customer service, hospitality, and management preferred

QUALIFICATIONS/REQUIREMENTS

Basic computer skills

Strong organizational, motivational, and leadership skills

Excellent communication, customer service, and problem-solving skills

Strong attention to detail, speed, and accuracy

Ability to multi-task and work in a fast-paced environment

Strong work ethic and a positive attitude

Required to work nights, weekends, and holidays

Work with minimal supervision.

Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

ESSENTIAL PHYSICAL DEMANDS

Able to lift up to 50 lbs

Must be able to remain in a stationary position

Regularly move throughout the park

Continuously climb, balance, stoop, kneel, bend, crouch, and crawl

Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.

Constant exposure to outside weather conditions

Northgate provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Northgate is also a proud participant of the E-Verify Program.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.Employment with Northgate Resorts is contingent upon a successful completion of any background or reference checks requested by the company.

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