Customer Service Officers

Automotive Service AdvisorVIP Auto Repair is looking for a motivated and customer-focused Service Advisor to join our growing team. As a top-rated CARFAX service center, VIP Auto Repair is committed to delivering honest recommendations, high-quality repairs, and an exceptional customer experience. We are looking for a Service Advisor who can build trust with customers, communicate clearly, and help guide them through the repair process while supporting our technicians and shop operations.What You'll DoAs a Service Advisor, you will act as the primary point of contact between customers and our service team, ensuring customers understand their vehicle needs while delivering a professional and positive experience. Greet customers and provide a welcoming, professional experienceListen to customer concerns and accurately document vehicle issuesInspect vehicles and identify necessary repairs and maintenance when neededCommunicate repair recommendations clearly and honestlyPrepare estimates and review repair options with customersCoordinate workflow between technicians and customersProvide updates on repair progress and timelinesEnsure a smooth and organized vehicle check-in and check-out processMaintain strong customer relationships and build long-term trustHelp maintain shop efficiency and workflowWhat We're Looking ForWe’re looking for someone who is organized, personable, and able to communicate technical information clearly. Customer service experience (automotive service advising experience preferred but not necessary)Strong communication and people skillsAbility to multitask in a fast-paced environmentStrong organizational skillsA positive attitude and team-first mindsetBasic knowledge of automotive systems (or willingness to learn)Valid driver's licenseWhy Work at VIP Auto RepairAt VIP Auto Repair, we believe our employees should feel valued, respected, and supported. We are building a team environment where people enjoy coming to work and have opportunities to grow. Health insurance reimbursementPaid time off (PTO)Paid training and professional developmentFlexible schedulingTeam performance bonusesA supportive and collaborative team cultureOur shop operates on core values of honesty, trustworthiness, high-quality work, and family culture.Career Growth OpportunitiesVIP Auto Repair encourages employees to grow and advance in their careers. Service Advisors have opportunities to develop leadership and operational skills within the company. Service AdvisorSenior Service AdvisorService ManagerOperations LeadershipWe support professional development through training, mentorship, and real opportunities to grow within the company.Join Our TeamIf you want to work in a fun, high-energy environment that respects employees, values honesty, and rewards hard work, VIP Auto Repair could be the right place for you. Location: VIP Auto Repair Westland, MIEqual Opportunity EmployerVIP Auto Repair is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under federal, state, or local law.