Head of Operations & Business Management

We are seeking a strategic and results-driven Director to lead two critical teams within Conferences Operations: Process Improvement & Operations and Associate Engagement & Development. This role is responsible for shaping operational strategies that drive business outcomes and ensures associates have the tools, training and direction needed to succeed. The ideal candidate will have leadership experience in events, sponsorships or conferences, combined with a proven track record in effective project and people management. As financial management is a critical component of conference delivery, experience managing large event budgets is required.

What you will do

Lead the Process Improvement & Operations and Associate Engagement & Development teams, setting clear vision, goals and priorities.

Develop and execute operational strategies and process improvements to enhance conference delivery, drive efficiencies and support business objectives.

Foster a culture of innovation, accountability and continuous improvement across all operational teams.

Collaborate with cross-functional stakeholders to ensure new initiatives or programs are aligned to their needs.

Develop processes to ensure effective conference financial management (expenses and revenue) including forecasts, budget writing and investments.

Design and oversee programmes that support associate engagement, development and retention, ensuring a motivated high‑performing team.

Monitor and report on key performance metrics, providing actionable insights to senior leadership.

Manage complex projects with multiple stakeholders, ensuring timely delivery and high‑quality outcomes.

Mentor, coach and develop team members, ensuring a high level of engagement and professional development.

What you will need

Bachelor's degree required.

10‑12+ years of experience in event, sponsorship or conference operations.

Demonstrated success in process improvement, project management and team leadership.

Proven ability to inspire, motivate and develop teams in a fast‑paced environment.

Strong analytical and problem‑solving skills with a track record of driving operational excellence.

Excellent communication, collaboration and stakeholder management abilities.

What do we offer?

Gartner offers world‑class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive – working virtually when it is productive and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Salary: $107,000 – $161,000USD (actual salaries may vary). Eligible for an annual bonus plan based on company and individual performance or a role‑based, uncapped sales incentive plan. Additional benefits include generous PTO, 401(k) match up to $7,200 per year, the opportunity to purchase company stock at a discount and more.

The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.

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