Order Processor / Inside Sales

Grow your sales career. UFP Industries is looking for an Inside Sales Coordinator I to join our team. This is a great opportunity for someone who enjoys working with people, solving problems, and helping customers find the right solutions.

In this role, you’ll work closely with customers, account managers, product teams, and operations to support existing business while helping identify new sales opportunities. You’ll be an important connection between our customers and our team, building relationships, responding to needs, and helping drive continued growth.

If you’re organized, personable, comfortable picking up the phone, and interested in building a career in sales, we’d like to meet you.

Build and maintain strong relationships with existing customers through regular communication and follow-up

• Connect with customers to identify needs, uncover sales opportunities, and generate additional business
• Help develop new customers through phone, internet, and web-based sales leads
• Qualify incoming leads by understanding customer needs, interest level, timing, and potential opportunity
• Partner with Account Managers to support customer requests and resolve issues
• Help introduce customers to new products, programs, and sales opportunities
• Coordinate product samples and customer requests with plant and operations teams
• Maintain regular communication with customers regarding product information, programs, brochures, and updates
• Develop and maintain positive relationships with distributors, dealers, and contractors
• Work with Product Managers and sales teams to support and enhance sales programs
• Participate in product training, trade shows, and product introductions as needed
• Prepare reports, customer correspondence, and other sales-related information
• Handle routine customer questions and escalate more complex situations when appropriate
• Support additional sales and customer service initiatives as needed

• customer service, inside sales, retail, or other customer-facing experience is a plus
• Strong communication and relationship-building skills
• Comfortable communicating with customers by phone and email
• A customer-first mindset with the ability to listen, problem-solve, and follow through
• Ability to work collaboratively across sales, operations, and product teams
• Working knowledge of Microsoft Office, including Outlook, Word, and Excel
• Hourly Pay Range: $25.00–$29.00 per hour, depending on experience.

Medical insurance

• Health Savings Account with company contribution
• Dental insurance
• Basic and voluntary life insurance
• Disability insurance
• Paid vacation and holidays
• Employee Stock Purchase Program with employee discount
• Educational reimbursement