Head of Operations & Business Management

Floor Lead, Operations — Soho, NY

At Ana Luisa, we believe fine jewelry should be beautifully crafted, responsibly made, and designed to be worn every day. Rooted in modern luxury, we create elevated pieces defined by exceptional craftsmanship, timeless design, and intentional artistry.

The Floor Lead, Operations plays a key leadership role in supporting store performance through operational excellence, inventory integrity, and elevated client experiences. As a trusted partner to store leadership, this individual upholds luxury standards across all aspects of the business while fostering a seamless and refined in-store environment.

Blending operational expertise with a strong presence on the sales floor, the Floor Lead, Operations supports team development, cultivates clientele, and contributes to the achievement of store sales and KPI goals.

Drive operational efficiency while maintaining the highest standards of inventory accuracy, organization, and loss prevention

Partner with store leadership to achieve sales goals and key business metrics, including conversion, AOV, UPT, and client retention

Deliver bespoke service and elevated client experiences that strengthen loyalty and brand affinity

Maintain exceptional visual merchandising standards, ensuring all displays, pricing, and product presentation align with brand expectations

Oversee front and back of house operations, including replenishment, shipment processing, inventory audits, and omni-channel transactions

Serve as a leadership presence on the sales floor by coaching team members, supporting clienteling efforts, and reinforcing luxury service standards

Partner closely with HQ Operations and store leadership to optimize processes, improve efficiency, and support overall store performance

2–3+ years of retail leadership and operations experience, preferably within luxury or premium retail

• Strong operational and inventory management expertise
• Proven ability to support sales performance and KPI achievement
• Proficiency in Shopify, Google Workspace, and inventory management systems
• Flexibility to work evenings, weekends, and holidays as business needs require

We offer comprehensive health and wellness benefits, generous time off, and exclusive brand perks, including employee discounts and a welcome gift.

If you are a motivated retail professional with a passion for operational excellence and luxury service, we invite you to join Ana Luisa during an exciting period of growth and brand evolution.

As required by the New York State salary transparency law, the expected base salary for this position ranges from $26-$28 per hour. Various factors are considered when extending offers, such as relevant skills, training, experience, and our organizational structure. Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status.