Head of Consulting Services - Remote

Do you reflect on what the most satisfying insight you've ever uncovered in a sales environment is-and what changed because of it? Do you feel energized with the thought of redesigning a plan to improve long-term customer value instead of short-term revenue? The Director of Lifecycle Services & Training is your next opportunity! This is a strategic leadership position responsible for the growth, profitability, and operational excellence of the after-market service business and customer education programs across the Americas. This role focuses on transitioning the business from a transactional product-sale model to a recurring, service-led partnership that maximizes the total cost of ownership (TCO) for customers.
Develop and execute the Americas "Lifecycle" roadmap, focusing on installed base (IB) penetration, maintenance contracts, and digital service adoption.
Drive P&L performance for the services division, ensuring aggressive revenue growth and margin expansion.
Identify market trends to pivot service offerings toward predictive maintenance and high-value consulting.
Standardize service delivery protocols (e.g., Turnarounds, Outages, and Shutdowns) to ensure consistent customer experiences.
Collaborate with Product Management to integrate "Serviceability" into the product development lifecycle.
Manage the regional spare parts strategy and logistics network to ensure rapid response times.
Partner with regional sales vice presidents to embed service contracts into new capital project (CAPEX) proposals.
Lead the "Service Sales" team in identifying and converting unattached installed bases into active service agreements.
Support channel partners in developing their own service capabilities to extend the brand's reach.
Oversee the regional training centers and digital learning platforms for both internal technicians and external channel partners.
Establish "Certification Centers of Excellence" to standardize service quality across all North American territories.

You use customer insights to drive and guide the development of new offerings. You serves as a strategic partner to build, grow, and maintain profitable and long-lasting relationships with key accounts. Bachelor's Degree Engineering, Business, or a related technical field

• 7+ years of experience of lifecycle service management; previous experience as an STO Manager, Field Service Manager, working with industrial automation, flow control, or in the petrochemical industry
• Must be able to travel domestically and internationally, up to 60%
• Legal authorization to work in the US - visa sponsorship will not be provided

Master's degree in Engineering, Business, or a related technical field
Proven track record of managing a multi-million-dollar P&L and driving year-over-year growth in service revenue.
Ability to modernize traditional service models through digital transformation (IoT, remote monitoring, and asset management software)

Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship, training, or leadership opportunities, we invest in your success so you can make a lasting impact. At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world's most complex problems - for our customers, our communities, and the planet. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. Individuals with temporary visas such as E, F-1(including those with OPT or CPT) , H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire.

All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. Accessibility Assistance or Accommodation

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With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.
We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you're an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you'll find your chance to make a difference with Emerson.