Concierge *Urgent*

We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Modern Work Concierge will up our cyber game.

The Modern Work Concierge plays a pivotal role in educating clients about the latest updates and features within the Microsoft ecosystem. This includes conducting training sessions, facilitating workshops, and providing ongoing support to ensure clients can fully leverage the tools at their disposal. This forward-thinking approach not only strengthens client relationships but also reinforces SilverSky's reputation as a leader in providing cutting-edge security and technology solutions.

Educate customers on solutions and best practices to increase service value and drive an increase in monthly average users.

Interface with the SilverSky Service Desk to ensure that client needs are being adequately met.

Work closely with the Sales and Account Management organization to identify revenue opportunities through upsell of new services and internal cross-sell opportunities.

Provide feedback on internal processes and best practices to continually improve customer experience.

Assist with the configuration, and support of Entra ID, Teams, the Office suite and other SilverSky & Microsoft Modern Work Solutions.

Provide expert advice on licensing for Microsoft 365, Azure, and Power Platform, ensuring clients maximize their investments and comply with licensing agreements.

Stay updated on the latest developments in Microsoft 365, Azure, and Power Platform to provide clients with cutting-edge solutions and recommendations.

Collaborate with Customer Care to ensure clients receive personalized attention and support, even for issues outside the scope of Modern Work & Identity Security.

Familiarity with SilverSky's recurring and consulting services such as: Managed Modern Work, Secure Copilot, Managed Microsoft MxDR.

Expertise in Microsoft 365, Azure, and Power Platform licensing and best practices.

Ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction in the operational loop.

Minimum of 3 years of experience selling and supporting complex Modern Work solutions, providing project management, or a degree in business or IT, or the international equivalent.

Experience with Microsoft 365 & Azure is required.

Experience with Power Platform desired

Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.

We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you.

We are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately.