Surgery Counselor - Ophthalmology

Specialty Surgery Counselor

As a Specialty Surgery Counselor, you'll be the patient's guide through the surgery process and are responsible for providing a smooth and exceptional experience. Your strong detail orientation and multi-tasking skills will be essential to our success in our fast-paced, high-volume environment as you schedule surgeries and surgical appointments, verify insurance, and prepare charts for surgery.

Responsibilities:

Counsels patients for surgery by providing clear, concise details about what to expect

Reviews all surgery paperwork with patients; consent for procedures

Schedules all pertinent appointments, as appropriate by specialty: pre-operative and post-operative appointments to include the return appointment to the co-managing doctor.

Fills surgeon's schedules to capacity and knows appropriate steps to take to try to fill the day

Follows up on canceled procedures and patients who no show on day of procedure in which the case has not been rescheduled

Ensures all patient out of pocket money owed is collected prior to surgery (i.e. copays, coinsurance, deductible, premium lens, etc.).

Prepares surgical charts, labels documents with appropriate surgical paperwork

Helps maintain referring provider relationships

Helps create a quality patient experience

Maintains patient confidentiality at all times

Qualifications:

High School Diploma or GED required

At least one-year experience working in medical field and counseling of surgical patients preferred

Experience in ophthalmology or optometry preferred

Excellent verbal and written communication skills

Detailed oriented, reliable and able to multi-task in a fast-paced, high-volume work environment

Flexible schedule working Monday-Friday

Benefits & Perks:

Your health, happiness and your future matters! At AVP, we offer everything from medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays, PTO, Sick Time, opportunity for growth, and much more!

American Vision Partners