Customer Service Officers

Service Advisor

Elizabethton CDJR is seeking a driven, customer-focused Service Advisor to join our fast-paced service department in Elizabethton, TN. We offer competitive compensation ranging from $45,000.00 to $85,000.00 per year, paid weekly, and a supportive environment where your skills can grow.

Customer Relations: Greet customers warmly, actively listen to their vehicle concerns, and build lasting relationships.

Inspect vehicle history, advise customers on necessary maintenance, and explain the value of recommended repairs.

Workflow Management: Act as the liaison between the customer and technicians, keeping repair orders accurate and updated.

CSI Excellence: Maintain high Customer Satisfaction Index (CSI) scores by ensuring clear communication and timely vehicle delivery.

Prior automotive service writing or dealership experience is highly preferred (CDJR experience is a major plus).

Customer Service: Strong background in retail, hospitality, or customer-facing sales roles is required if you lack automotive experience.

Excellent communication, basic computer proficiency, and the ability to multitask in a fast-paced environment.

Lucrative commission and bonus structures based on performance.

Health, dental, and vision insurance options.

Retirement: 401(k) plans with company match.

Career Growth: Ongoing factory training and advancement opportunities.

At Elizabethton CDJR, we pride ourselves on delivering top-tier maintenance and repair services to our community. We are dedicated to excellence and continuously growing to better serve the needs of our customers.